Charles Fabric Recliner
Product Details
Web ID: 6339221Waste of time and money
Not worth your time or frustration. Do not buy this chair.
Response from Noble House
Hello Jenn,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with your recent purchase. We're truly sorry to hear that the holes on your recliner did not line up properly, causing frustration with the assembly process. We understand that returning the item can be challenging, and we regret any inconvenience this may have caused you.
We greatly value your feedback and want to assure you that we take product quality and customer satisfaction seriously. Your experience does not meet the standards we strive to uphold, and we are committed to making things right for you.
We would like the opportunity to talk and gather more information about your specific situation and explore explore possible alternative return options that may better meet your needs. Could you please reach out to Macy's Customer Service team directly with your order details? Once again, we apologize for any inconvenience this has caused, and we appreciate your patience and understanding as we work to resolve this matter for you.
Thank you!
Save your money,
First off, I ordered two of these recliners for my living room. Big mistake. They are tiny - child-size. I’m 5’3” and my husband is 5’10”. Both of our heads are over the back and our legs extend off the footrest. One recliner will not stay in the reclined position. The other has a fabric flaw on the seat - very visible. They were difficult to put together and the drilled holes did not line up.
Response from Noble House
Hello, We really appreciate that you have taken the time to provide us with this valuable information, as feedback is a great contribution to the quality of all of our articles. Your comments are valuable as they help us improve our products. -Customer quality control team
Looks great, very stylish!
Assembly was more than expected, but I am a single, older woman and put it together by myself with no trouble. Chair is smaller than many recliners, but perfect for my size and apartment space. I feel like this chair is going to last a good long time - feels/appears well-made with quality fabric. Not the most comfy recliner, but seems to be getting softer with time. It stays reclined for me, even in fully extended, sleeping position. I purchased it at a "Christmas in July" sale price and believe that I got a very good deal!
HORRIBLE Chair and HUGE Assembly Required!
I wish the one review prior had been there when I ordered two of these chairs because I would have passed these! But it wasn't. These are the most HARD and UNCOMFORTABLE chairs ever. Like sitting on plywood, both the seat and the back. And the chair would not even stay in the fully reclined sleeping position! Just keeps slowly sitting you upright again. A recliner that doesn't stay reclined is useless. Also small and narrow if you are average or larger size. Very hard footrest and it is not very sturdy feeling either. Now on the assembly: Not just putting on the feet and back as all other recliners - you have to do legs, back AND both sides/arms of the chair! In other words you are completely putting together everything! Just all around a terrible purchase. Now I will be stuck dealing with high return fees/costs for a defective non reclining recliner. Very unhappy with this defective item. I have always come to expect better than this from Macys.
Response from Noble House
Hello,
We really appreciate that you have taken the time to provide us with this valuable information, as feedback is a great contributor to the quality of all of our articles. Your comments are valuable as they help us improve our products.
-Customer quality control team
Attractive chair but not the most comfortable.
Chair is shipped UPS and you have to set the chair up yourself. It is heavy and difficult to put together. The footrest is short and hard and not particularly comfortable. The saving grace is the chair looks good but other than that it is not the best recliner....not even a place on side to put it in a reclining position.