Premier 10-pc. Space-Saving Hard-Anodized Nonstick Cookware Set
$328.99 with code: FRIEND$469.99
Product Details
Web ID: 1479977113 days ago
Caphalon will not respond to quality issues
I’ve done a review on the premiere stackable cookware set and a quality issue with a pan. Caphalon asked that a reach out via their online form and they would respond and make things right. I have filled out three online request forms and have STILL NOT HEARD BACK.
Response from Calphalon Consumer Care
Calphalon Consumer Care19 days ago
Hello. Thank you for reaching out to us.
We’re truly sorry to hear about the frustration you've encountered with both your pan and our customer service process. This is not the experience we want for any of our customers, and we appreciate the opportunity to make things right.
Regarding the rivets on your pan, we completely understand your concern and that you're simply looking for clarification, not a full warranty claim. While slight variations in finish can occur during manufacturing, we’d be happy to review your case more closely to determine whether what you're seeing is within our expected quality range or potentially a defect.
We're also very sorry for the confusion around photo submissions and our communication. Your feedback is being shared with the appropriate department. In the meantime, we’d love the chance to assist you directly.
Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Calphalon® Consumer Care
14 days ago
Poir quality control
Misshaped frying pan received, therefore lid would not fit.
Response from Calphalon Consumer Care
Calphalon Consumer Care12 days ago
Hi! Thank you for bringing to our attention the issue with the misshaped frying pan you received. We sincerely apologize for the inconvenience this has caused, especially with the lid not fitting properly.
We understand how frustrating it can be to receive a product that does not meet your expectations. To rectify this situation, we suggest contacting Macy's Consumer Service for assistance.
We appreciate your patience and understanding in this matter. In case of further issues or if you have any further questions or concerns, please feel free to reach out to us directly via Contact Us form on our website.
Thank you!
19 days ago
Never received my order
Macy’s shipping is horrible the process to get issues resolved is absolutely frustrating!!!
Response from Calphalon Consumer Care
Calphalon Consumer Care16 days ago
Hello, thank you for reaching out to us. We appreciate the time you took to provide feedback on our alpha on
Premier 10-pc. Space-Saving Hard-Anodized Nonstick Cookware Set. We are sorry that you are not satisfied with the shipping process. Your feedback will be forwarded to the team. Please kindly get in touch with the Macy's Consumer Care team to solve this issue as soon as possible.
If you need our help, please reach out to us directly via our official Calphalon website contact us page and we will be happy to assist you.
Thank you and have a good day!
Calphalon Consumer Care
23 days ago
from Altadena, California
Purchased Twice, Great Set
I originally purchased this set seven years ago when I got married and lost it in the Eaton fires. Now that we are in a place and it was time to replace them, I didn’t really shop around, I knew I wanted the same ones. Easy to cook in, even heat and the selling point has always been that they are stackable. We have limited space, so I like that everything stacks nicely. I would recommend as I have now purchased twice!
2 months ago
from Pa
Received Free ProductNo
Peeling
I got this set as a Christmas present about 2 years ago. I’m not happy with them then and still not happy now. They started peeling almost immediately and come to find out we been eating teflon. Yum! I will be purchasing new cookware with no teflon.
Customer review from calphalon.com
2 months ago
from Cabo Rojo, Puerto Rico
Major brand
Excelent cooking set.
Recommends this product
2 months ago
Received Free ProductNo
Disappointing
I purchased this set in March of 2023 and would not buy it again. At first it was good, but after about 6 months the coating on the bottom began chipping and peeling off. It has also scratched really easily which doesn’t make sense since I use only silicon and wooden cooking utensils.
Customer review from calphalon.com
3 months ago
from Reno, NV
Love it!
I love this cookware set. It's got some weight to it, but not too heavy, and it cleans up easily. The best part is that is stacks together saving so much space in the cabinet.
Recommends this product