the Oracle® Touch
Product Details
Web ID: 67402062 months ago
A very good machine , except for the single filter problem .
I have had this machine for 3 months, I hesitated buying it as it is a lot of money but really please I have purchased it . Very easy machine to use , I’m a person who is prepared to buy good products , and I expect them to perform or they are returned, I don’t like fiddling about as with other machines, if I want a good coffee I get one from this machine , I only gave it 4 stars due to the single dose filter being a load of rubbish, yes it works until you want to remove the puck , I use the sage vacuum puck sucker . The double filter works really well the puck comes out without any residue left in the filter but the single filter leaves a lot of residue . The difference between the 2 filters is the double filter is polished internal stainless steel the single filter has a grey coating on the inner surface which stops the puck coming out whole, is this a common fault or has the manufacturer made an error????? . There is a question I read issued by Sage , How often do you buy coffee in a cafe, very often before I had this machine , but now it’s one a week , the cost of my coffee is now very low and the quality is very high . The time to make a coffee on this machine is quick , just program in the time to turn itself on and your coffee will be ready in a few minutes.
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Sage Appliances2 months ago
Dear Alan, thank you for sharing your detailed feedback! We´re glad to hear that you´re enjoying your machine and that it´s providing high-quality coffee at a lower cost compared to café visits. Regarding the single filter basket, we´d like to clarify that it has a matte finish by design. This finish is intended to improve tamping and ensure an even extraction. If you´re finding it difficult to remove the puck, this could be related to the grind size or coffee dose. Adjusting these factors based on the type of coffee beans you´re using may help the puck release more easily. If you need any assistance with this, feel free to reach out to our support team. We´re at your disposal. Best regards, Sage Appliances
2 months ago
Waste of money
Total waste of money. There’s apparently a common problem with this machine, was too late for me unfortunately as I already had bought one . The problem occurs when you try and complete a descale cycle which is recommended by manufacturer. The boiler temperature never go back to normal operating temperature and the machine completely stops working. Breville repaired mine 2 times under warranty and when it failed again for the 3rd time (out of warranty). They completely washed their hand off and their only solution when contacted them was to offer me 25% off a new machine!! Do your homework before buying one!! There are much better ones out there for a similar price point
Customer review from breville.com
Response from breville.com
Customer Support2 months ago
We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
3 months ago
Great replacement for a Nespresso capsule machine….
Bought as a replacement for a Nespresso capsule machine, should have done it earlier. No comparison. Would highly recommend the Oracle Touch.
Customer review from sageappliances.com
Response from sageappliances.com
Sage Appliance Support3 months ago
Thank you for your review! We're delighted to hear that you're enjoying the upgrade to the Oracle Touch. It truly offers a next-level coffee experience, and we're glad you made the switch! Happy brewing!
3 months ago
Great machine
This is a super machine and it makes wonderful coffee. It did take us a while to achieve the perfect brew but I think we are there now!
Customer review from sageappliances.com
Response from sageappliances.com
Sage Appliances3 months ago
Hi Cheryl, thank you for sharing your 4-star review. We hope you enjoy many more delightful cups of coffee with your Oracle Touch! Best regards, Sage Appliances.
3 months ago
Love the simplicity of the machine, great coffee
We needed a new coffee machine, delighted we chose this one as it looks good, makes great coffee and loving the simplicity with using it.
Recommends this product
Customer review from breville.com
3 months ago
DON'T WASTE YOUR MONEY
Nightmare so far. Inconsistent brew quantities despite dialing in ,adjusting burrs and using fresh beans. Impossible to change brew times on anything other than espresso. This means the machine is pretty useless to me and worse than useless to my girlfriend. Absolutely gutted and surprised, for a 2k machine I really did expect better.
Customer review from sageappliances.com
Response from sageappliances.com
Sage Appliance Support3 months ago
Thank you for sharing your feedback, and we’re sorry to hear about the difficulties you’re facing. Inconsistent espresso shots can be frustrating and may be influenced by factors such as grind size, coffee dose, bean roast profile and age, as well as the machine’s settings. Please contact our support team would be more than happy to guide you through adjusting the settings to help enhance your experience.
3 months ago
Delighted !
I’ve had my Oracle Touch for about a month now, having bought it to replace a previous bean to cup machine which had given me pleasing service. I’d been using it quite happily for 6 years. My son in law bought a manual Sage machine and the coffee he and it produced was at a different level altogether and therefore, after much research, review reading etc., I decided to treat myself to an Oracle Touch. My first couple of attempts at a flat white were uninspiring but that was totally my fault, not the machine’s. A few online tutorials sorted me out and I’m now enjoying the best coffees ( by a vey long way!) that I’ve ever made. And it’s it’s so simple. I am absolutely delighted.
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Sage Appliance Support3 months ago
Thank you for sharing your experience! We’re so happy to hear that you're enjoying the Oracle Touch and making amazing coffees. It's great to know that with a little learning, you’re now getting the results you were hoping for. Enjoy your coffee journey, and don't hesitate to reach out for more tips and guidance!
4 months ago
Breville Oracle touch is a masterful barista with just a little help from me! 😀😀
Great machine! Easy to use. Love being able to have a day in exactly how to make my coffee to my liking! From the correct grind to the yield it produces! Yummo!!
Recommends this product
Customer review from breville.com