BTA730XL Toaster, 4 Slice A Bit More
Product Details
Web ID: 814166I inconsistent toasting
I bought this model and wish I”d read some of the review before buying it. I thought I was buying a high end toaster, but it has been very in consistent. It seemed to work OK in the beginning, now we can’t get a toasty slice - it just comes out warm even after repeated “bit more” tries. Then, the temperature selector lever broke off. I purchased at end of January this year from this website. Can you help me get a refund or replacement?
Customer review from breville.com
Response from breville.com
We are truly sorry for the inconvenience. We've sent a separate email to you and hope you will give us the opportunity to correct the situation.
Great toaster, with many helpful features!
This toaster is great! The high power toasts quickly, and I really appreciate being able to lift the toast without cancelling to see how it's doing. The 'a bit more' button is very helpful too. I've made regular use of the 'crumpet' setting and it produces great results! It's really nice to be able to see at a glance how long is left on the toasting process with the LED indicator lights. The long slots are great too - I have a breadmaker at home, and often the loaves are quite tall, meaning each slice needs extra room. Being able to load the slices sideways and have them fully fit into the toaster is a big improvement compared to my old 'regular' slice-length toaster!
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Hi Mark, thank you for your wonderful review! We´re delighted to hear that you´re enjoying your new toaster and all its helpful features. It´s great to know that the high power, lift-and-look function, and "a bit more" button are making your toasting experience more convenient. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy your perfectly toasted treats! Best regards, Sage Appliances.
The Breville Burnster
I bought this toaster and we gave it every chance. It can’t toast a piece of bread evenly and mostly burns it. Large pieces don’t cook in the center do to a gap in the elements. I called to return it and their solution was to send me the same toaster. It’s a flawed design!! They can keep sending me new ones and they keep not working. Don’t buy the toaster.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
disappointed
My toaster oven that I bought in 1992 finally gave in and I came across this toaster and thought it would be great for my family as we toast bread/bagels every day. I received it as a "gift" to myself. Initially, it worked great. Now it has been 4 months, it started to burn the sliced bread or bagel if i use the "a bit more" funcion. I now use the lowest setting to prevent burning the edges of the bagel and stopped using the "a bit more" function for the sliced bread as it would just burnt. The crumb tray is great but there are still lots of crumbs that within the toaster after I empty the tray and I would unplug and use a soft brush like the "basting" brush trying to brush the crumbs out. It trips the GFI intermittently. It happened again this morning and I saw a bit of the burn marks insdie the toaster and not sure where it came from as I was only toasting sliced bread. Now I am reluctant to plug it back in. I wish I had read the review before purchasing. I was only going by the "brand" name. Very disappointed. I gave two stars because it was great when it worked.
Customer review from breville.com
Response from breville.com
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Nice toasree
I love the toaster as it does the toast to perfection every time. I made the right choice of choosing this. It goes with my other Sage products I have, my kitchen is almost complete, coffee machine next.
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Thank you for your wonderful review! We're happy to hear you're enjoying your toaster and that it complements your other Sage products. It sounds like your kitchen is coming together perfectly. If you need any recommendations, we're here to help. Happy toasting!
Good toaster but some parts are inferior for their usage
Great Toaster but within a month of using it, the browning handle broke off. It was made of plastic which seems absurd as it's a constant moving part and should be made from metal. We contacted Breville and they were very helpful with a replacement. Very nice to deal with. Overall the toaster is a good product but the browning switch needs to be redesigned
Customer review from breville.com
Disappointing performance for a premium toaster
I have many Sage appliances that always perform well. This toaster is the usual high quality design (although the stainless steel wall is thin) but the toasting performance is not good enough. I have to turn it up to full setting to brown toast and it takes a long time. The heating elements do not evenly illuminate and I can't tell if its been made badly, is faulty or has random element loops visible to create deliberately uneven toasting. I am disappointed and can not recommend.
Customer review from sageappliances.com
Response from sageappliances.com
Hi SethB, thank you for sharing your experience with us. We´re sorry to hear you have had some difficulties with your toaster, and we would like to discuss the challenges you have faced and address all your concerns. Please feel free to reach out to our customer service team. Many thanks. Best regards, Sage Appliances.
Useful features, toasts evenly once you get the settings right for you.
Great toaster and looks good!
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Thanks a lot for taking the time to leave us your 5-star rating! Your feedback is very appreciated! Best regards, Sage Appliances.