BCI600XL Ice Cream Maker, Smart Scoop
Product Details
Web ID: 814165Icream maker is amazing
I actually have owned the scoop for several years, but had put it aside during the pandemic. I have recovered it and what a delight. It is simple to operate, makes delicious sorbet, sherbet and ice cream with ease. The flavors are excellent.
Recommends this product
Customer review from breville.com
Awful machine. Don't waste your money.
It has only ever worked for me once since I bought it I would never recommend this to Anybody. What a waste of money.
Customer review from breville.com
just brilliant
this was bought for my birthday, so pleased they chose this one, its quieter & qucker than my old one. Great ice cream maker
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Hello Andy, We love to read that and your review, thanks for taking the time! We wish you many delicious gelato & ice cream creations and much joy. All the best,
Good result
I am happy and glad to buy this machine. I have asmall problem but I think it can be solved easly. My problem is I can not activate "keep cool" function. I push the related button few minutes later machine turns itself off.
Customer review from sageappliances.com
Response from sageappliances.com
Dear customer, thank you for sharing your review. We are happy to hear you are satisfied with your Smart Scoop. Regarding your concern with the keep cool function, please contact our customer service team, or send us a message on social media (Facebook, Instagram or X) so that we can assist you further. Many thanks. Best regards, Sage Appliances.
Test before you take it home!
I just bought one today and right out of the box the hardness setting rotary knob did not work. I saw online that many others have had this problem. I returned it to the big box store and got another and tested it in the store this time before leaving and found that one to work fine. Bonus was that the store gave me a 50$ discount for the inconvenience! Yay! So far I've made 3 batches on day one and I'm AMAZED by the quality of the ice cream! I made a standard vanilla bean custard base and found that it finished in only about 35 mins! Faster than I've seen others post online. I so want to give this a 5 star but I'm annoyed with the cheap, flimsy knob that I hope won;t fail on this second machine I bought. Really enjoying this machine and hope it lasts!
Recommends this product
Customer review from breville.com
Makes great ice cream!
Bought on the basis of a Which? recommendation, and I’m glad I did. Makes great ice cream and so easy to use. Just wish the spatula was slightly longer as it can be messy getting the ice cream out of the tub.
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Hey Annie, thanks a lot for your review! We love to receive your positive review and your suggestions for improvement-possibilities of the Smart Scoop an the spatula, we appreciate your honesty and opinion a lot! All the best and we wish you many delicious ice creations! Kind regards,
Good, but the paddle has some design flaws
The machine is easy to use, and works fairly quickly, but the simple paddle has a notable design flaw; There's a couple mm between the edge of the paddle and the side of the container. As a result some of the liquid always freezes against the side of the container and becomes hard. As you scoop out the contents there's a notable texture difference between the ice cream that's churned in the center versus the stuff on the sides. They should add either a silicone paddle or a silicone border that scrapes the side clean while churning to make sure the texture is more uniform.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Great ice cream!
The Sage Smart Scoop makes consistently great ice cream. My only disappointment is that it didn't come with a recipe book - its a pretty expensive gadget and including a booklet would have been nice. I know that there is a PDF version that can be downloaded from the Sage website but I only discovered this by accident - perhaps a QR code with a link to the downloadable recipe book could have been included in the box?
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Thank you for your feedback! We're delighted to hear that you're enjoying consistently great ice cream made by the Sage Smart Scoop. We appreciate your suggestion regarding the recipe book. While we do offer a downloadable PDF version on our website, your idea of including a QR code in the box is excellent and will be considered for future improvements. Thank you for bringing this to our attention, and we hope you continue to enjoy your ice cream-making experience!