Bambino Stainless Steel ThermoJet Espresso Maker with Steam
Product Details
Web ID: 14629409The wall filler basket is too tightly imbedded in the Portafilter.
My wife gave me the espresso machine as a gift. While it seems like it might be great machine, I wanted to reach out to you as I found that the single wall filter basket was so tightly inserted into the portafilter that it took me more 5 minutes to open it with a knife. I do understand that the basket needs to have a snug fit, but not as jammed in as it must have been. This is obviously not going to be practical going forward. Could you send me a portafilter which has been sized to more easily enable the wall filter water baskets to be taken in and out? If you could do so, I'll take off the low rating here, and move you up to what I would expect to be a 5 as best I can tell is the attractiveness of the rest of the machine. In general, I prefer not to post any negative reviews, but my inability to find any customer care contact information on your website has given me no alternative as I would like to a good replacement part so as to be able to use a workable machine. Please help.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Great Coffee... for a Year
I bought my first Breville Bambino two years ago. After 11 months it completely stopped working out of nowhere. I ended up getting sent a new machine. The replacement machine worked for 12 months and now it will no longer pull two shots. (It still pulls one shot just fine.) The machine makes great espresso when it works, it just appears that these machines don't last more than one year. That being said, I don't think it's worth the money.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. We've sent a separate email to you and hope you will give us the opportunity to correct the situation.
5 months and the machine BROKE
I purchased this in October 2024 it is March 2025 and my machine officially stopped working. The steam is warm and the pressure itself stopped. DO NOT BUY THIS PRODUCT THIS IS A SCAM
Response from Breville Consumer Support
We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250325MMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Not worth the money.
I bought this Machine a week ago, took it out of the packaging and everything feels like low quality plastic equipment. The steam wand leaks water into the milk resulting in watered down milk. You can’t put the Portafilter into the machine without basically manhandling it practically almost breaking it. Another downside to the machine is it’s very pricey with needing to purchase a grinder as-well if you don’t already own one. As a former barista I would not recommend this machine.
Customer review from breville.com
Response from breville.com
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Beginner friendly!
Great machine, would highly recommend. Very easy to use and setup for various types of beans. Heats up fast outputs great espresso. Would recommend a better tamper as the one that is included is smaller than the basket dimensions and not good quality.
Recommends this product
Customer review from breville.com
Awesome
This little Bambino is a real giant. It's only takes to understand it details and it will give you a delicious Espresso. I love it.
Recommends this product
Customer review from breville.com
😁 Very happy user
Took the money jump to a more powerful espresso machine and I am so far pleased with it. It is a manual frother which I prefer. The tightness of removing the porta filter is a little daunting but I assume it will loosen up a tad with use. The water tank is a lot easier to use than the Cafe Roma by far. Having the double set of baskets is a bonus. I would definitely recommend this machine for us “budget but want a treat for ourselves” people.
Recommends this product
Customer review from breville.com
Good Machine Overall, Small Leak
I have had this machine for almost a year now, and I use it almost every day. It works great for a simple espresso shot. Just recently, however, I got a leak in the water container right where the seam of the plastic is. It is very small but it continuously leaks out so I have to dump and refill the water each time I use it. I also have to wipe up the leak every time. I am hoping to get this replaced since it's only been a year and it is a little annoying.
Recommends this product
Customer review from breville.com