BrewSense 10-Cup Coffee Maker
Product Details
Web ID: 10020154Leaks all over the place after 1 years
Woke up the last few morning with coffee all over my counter top and down my cupboards and on the floor. Something for some reason the lid doesn’t seem to let all the coffee down into the carafe and it’s pooling and spilling everywhere. Very disappointing given the price of and previewed quality of this coffee maker. It’s effectively useless unless I want it to continue to stay and run my kitchen counter and and kitchen cupboards
Customer review from braun.com
Response from braun.com
Hello, We are truly sorry to hear about the issues you've encountered with your coffee maker. It’s incredibly frustrating to wake up to spills and messes, especially when you were expecting a high-quality product. We completely understand your disappointment, especially considering the price and reputation of the coffee maker. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. We’re here to help and want to ensure this issue is addressed promptly. Thank you for your feedback, and we sincerely apologize for the inconvenience this has caused.
Best coffee maker for the price range.
This is by far the best coffee maker for its price range. The best part is the ability to choose your preference of strength of the coffee and how hot you want to keep your coffee. Yes, there are other coffee makers like this, even the same brand name, but they do not have these particular features which are a huge plus for me. I recommend this coffee maker with no reserve. It's great!
Recommends this product
Customer review from bloomingdales.com
Dribbling and overflowing
The carafe lid dribbles onto the counter every time we pour a cup; and occasionally, as the brewer is making the coffee, it flows out of the maker an onto the counter and into the cupboard below. We received a replacement carafe & lid from Braun, but the new one has the same problems.
Customer review from braun.com
Response from braun.com
Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-888-977-3578. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Wouldn’t buy again
The design is off, you can’t pour the water in easily and if you interrupt the brewing to get a cup it will be lukewarm only. You can’t see how much water is in it either.
Response from Braun Customer Care
Hello,
We are very sorry to hear that you had a negative experience with our BrewSense Coffee Maker. We take every opinion and concern from our customers very seriously and use feedback like this to make us better.
Thank you for taking the time to comment.
Simply Great Coffee Maker
[This review was collected as part of a promotion.] When one of my two Cuisinart coffeemakers, I was prepared to just buy the same model as a replacement. I mean, I had no real reason to jump brands to something else and I thought the Cuisinart was spitting out good coffee. But I looked at the Braun and its build quality, design and functionality mop the floor with the Cuisinart! The Braun is IMHO, more stylish than my previous machine and while it might seem larger that the Cuisinart, that’s just because it’s likes are a lighter more ‘squared off’, but the footprint of both is exactly the same. The Braun is much better built…far more solid than the Cuisinart…and the function buttons both look better and have a quality feel. The clock on the Braun is actually usable, since it’s large enough to see, as opposed to the tiny thing on the Cuisinart which seems like a design afterthought. But the real important difference is the coffee it makes. The Braun makes a hotter and more consistent cup of coffee every time. And since it has a user-adjustable heating element, your coffee will stay warmer longer! Considering both models cost the same price, this was an easy choice…the Braun wins, hands down!!!
Recommends this product
Customer review from bloomingdales.com
Suggestion
Coffee maker woks as advertised and meet expectations,suggest on a future design you provide the ability to measure the water externally.
Recommends this product
Customer review from braun.com
We Love It!
It was time to replace our existing maker. Chose this Braun for design, price and it’s a 10 cup capacity. Easy to use and clean. The machine has different types of cycles in which to brew. Carafe pours easily, never dripping like our old model. Coffee stays extremely hot for hours and never burnt. Brews quietly with a soft ding when complete. I highly recommend this Braun.
Recommends this product
Nice coffee maker
[This review was collected as part of a promotion.] Well designed and easy to use coffee maker. Quality materials.
Recommends this product
Customer review from bloomingdales.com