Braun92S Shaver Replacement Head

Response from uk.braun.com

Thanks for reviewing our Braun Series 9 Cassette 92S replacement head, Simon. We’re very sorry to hear your replacement cutter has broken and we can completely understand your disappointment, especially as this has happened within a month. We take the quality and performance of all our Braun products very seriously as we always want them to get to you in the highest of standards. We’d like to understand more about your experience, so please contact our careline on 0800 783 7010 (UK) or 1800 509 448 (ROI). Our lines are open Mon-Fri 9am to 5pm excluding bank holidays. You can also email us here: https://uk.braun.com/en-gb/contactus.– Your Braun team

Response from uk.braun.com

We’re sorry to hear you aren’t receiving more than 9 months of satisfactory results. To get the most out of each replacement head, we’d like to share the following tips: - Use light pressure when shaving; pressing too hard can shorten the lifetime and cause damage to the foil - Hold your shaver at a 90 degree angle - Regularly clean and oil the foil; proper maintenance will help prolong the foil’s lifetime - When travelling with the shaver, please be sure to protect the foil As we’d be happy to look into the experience you’ve had, please feel free to get in touch via chat, email, or phone. Our contact page can be found at https://uk.braun.com/en-gb/contactus. – Your Braun team

Response from uk.braun.com

Hello Dadey. It's brilliant to know you have the 9350, although it's a shame to hear the battery life isn't as good as expected and the foil replacements only lasted for 6 months. Please be assured we have strict quality controls, and our products are carefully inspected throughout the manufacturing process to ensure they reach you in perfect condition. The 9350 has a maximum battery life of 60 minutes after charging the product completely for 1 hour. A Braun shaver foil and cutter should last up to 18 months depending on your shaving method, beard type, and how it is maintained. We want to make sure you get the best help possible, so please get in touch with your local team by following the link here - http://spr.ly/6424MhZku. - Your Braun Team.

Response from uk.braun.com

Thanks for your review, Robert. We’re sorry to hear you’ve come across this with your Series 9 shaver. It’s certainly not what we’d expect, as we have many quality checks during manufacturing so that our products should reach you in perfect condition. If you haven’t already tried the steps below, you may find that they sort the issue: - Remove and replace the shaver head to ensure it’s properly in place - Give the shaver a thorough clean by using the brush to clean inside the head and inside the attachment area at the top of the shaver - Disconnect the shaver from the power supply cord, switch it on, and rinse the shaver head under hot running water (soap can be used as long as it doesn’t contain any particles or abrasive substances, and all foam gets rinsed off) - Apply a drop of light machine oil onto the shaver head - Don’t use the shaver again until it has dried If you continue to have any trouble, please get in touch with us via chat, email, or phone so that we can help. Our contact page can be found at http://spr.ly/6429ML7aH. – Your Braun team

Response from uk.braun.com

Hey Klimo and thanks for leaving a review for the Series 9 92S replacement head. While the 92S is shiny silver, we do have a matte silver replacement foil & cutter replacement called the 92M. They are exactly the same as the 92S, but is matte silver instead of shiny silver. Hope this helps. — Your Braun Team

Response from uk.braun.com

Hey Dekka and thanks for leaving a review for the Series 9 92S replacement head. A Braun shaver foil and cutter should last for up to 18 months, however this can depend on your shaving method, beard type and good cleaning and maintenance of the foil and cutter. Please feel free to give us a call on 0800 783 7010 (UK) or 1800 509 448 (IRE) from Monday to Friday between 9am and 5pm where we’d be happy to help. — Your Braun Team.