Electric Siphon Vacuum Coffee Maker
Product Details
Web ID: 4945515Heartbroken in Houston
[This review was collected as part of a promotion.] I was So excited to receive my Bodum ! Worked Wonderful for the first couple of weeks then the top chamber stopped filtering:-/ I emailed Bodum support for 2 weeks straight and never received a response, before this mishap the coffee was wonderfully Amazing!
Customer review from bloomingdales.com
Horribly inconsistent
I was so excited to see this update of the Bodum electric Santos. The first couple of pots I brewed were excellent, just as I'd hoped. Starting with the 3rd pot, I had issues with the coffee/grounds becoming stuck in the upper chamber and not draining. I reviewed the owner's manual to be certain I was using it appropriately, and noticed there is no information about what grind to use. I reached out to Bodum. Initial response was prompt from Andre, but that was where the help ceased. He would take 1 week and follow up emails to get any response, and then it was a cookie cutter response. I have since had about every other pot of coffee fail to drain and have wasted a large amount of beans; not to mention the mess of cleaning it up. When it works, the coffee is fantastic. After the experience with Bodum's "customer service" or lack thereof, I am returning the pot and will no longer purchase Bodum products (and I own many).
Wonderful Coffee!
Once you get the hang of using this coffee maker you'll never want drip or perc again. This is a great product, with lots of improvements over Bodum's last try at a vacuum coffee system. The coffee is very European in taste and we look forward to that every morning now. The only minor issue is the filter spring can be fitted a little too tight so the coffee can stay up in the brewing chamber after it shuts off. Easy solution is to not fasten the filter but just insert it firmly.
Recommends this product
Customer review from bloomingdales.com