Bistro 10-Oz. Double-Wall Glass Mug, Set of 6
Product details
Web ID: 19720498Not a Bodum issue
The mugs are awesome, and it is weird how light the glass is. At first, I thought they were plastic. I would give this order 4 stars BUT the people who pack for Macy's are horrible and a mug arrived broken because the main Macy's box was not properly packed. The Bodum box had each mug wrapped in bubble wrap but one still broke due to the Bodum box placement in the Macy's box with other items in the order. I am very disappointed and don't want the inconvenience of going to the store to return all 6. One of the bummers of ordering online.
Response from Bodum
We’re sorry to hear that one of your BISTRO Mugs arrived broken. We encourage you to reach out directly to Macy’s Customer Service for assistance with a replacement or refund. However, we’re glad to hear that you love the BISTRO Mugs and hope you’re enjoying fresh, delicious coffee in them every day! If you’d like to share more about your experience with our customer service team, feel free to reach out directly at support@bodum.com. Thank you for bringing this to our attention!