Crosswave Cordless Max Multi-Surface Wet Dry Vacuum
Product Details
Web ID: 145871122 months ago
from Metro Detroit MI
NOISY LOUD
The Crosswave was So Loud we couldn't stand it. Very Disappointed.
Customer review from bissell.com
Response from bissell.com
bissellpwr1 month ago
Oh no, Daisy! Sorry to hear of your experience with the CrossWave Cordless Max. Please contact us at support.bissell.com so we may better assist you and get you back to cleaning.
2 months ago
from Undisclosed
Crosswave cordless is great!!
[This review was collected as part of a promotion.] I have all lvp flooring with 5 dogs that come in and out so it really helps to keep floors clean and easy to use. #sweepstakes
Recommends this product
Customer review from bissell.com
4 months ago
from Orlando
Not functional
I honestly detest this vacuum so much so it moved me to write this review. For the price you're paying, it is just not functional. The vacuum function has poor suction due to the weird plastic bend at the bottom which as a result, only takes very basic and surface level dirt. Honestly a manual broom would take away more dust. The mop function only spreads the dirt instead of cleaning it . The worst part is once you are done with either the mopping or vacuuming, you have to take it apart and deep clean everything because if you don't, then you will just get even worse cleaning than what i described above. Honestly, i got this vacuum to make my cleaning life easier but its only burdened me and tasked me either more cleaning. Lastly due to it being cordless and carrying water, its heaving and pushing it through high and low pile carpet is a nice workout- the only plus.
Customer review from bissell.com
Response from bissell.com
bissellpwr3 months ago
Thanks for your feedback, Alli. The CrossWave is not intended to be used as a dry vacuum. It's meant to vacuum and mop sealed hard floors at the same time. If we can help resolve any issues please don't hesitate to contact us at support.bissell.com.
4 months ago
from New Jersey
I loved this bissel
But I guess because I kept it on the charger all the time the battery no longer holds the charge so as soon as I take it off the charger, it does not work and I need a new battery. That's why I'm on this website right now looking for how to purchase a new battery but if that never happened, I'd give this this five stars, it's so worth it!
Recommends this product
Customer review from bissell.com
Response from bissell.com
bissellpwr3 months ago
Hi Nicole. Your machine may still be under warranty. Please contact us at support.bissell.com so we can help you out!
5 months ago
from Pinckney, MI
Not worth the price
My husband bought this just over 3 years ago. Worked great until it didn't. Contacted Bissell and they told me it was 3 months out of warranty, was basically told too bad. No offer to help with anything. Will NEVER buy from them again. Which is sad! Thought I was buying a quality product but no. New Shark ordered!!!
Customer review from bissell.com
5 months ago
from Robards, KY
Used to love it!
I used to love this product! I used it quite often until....I had to replace the handle. Since then it hasn't worked worth a darn! I have to "reset" the thing every time I want to use it and that usually doesn't work. I just give up after minutes of trying. I am beyond frustrated and so MAD that I don't have this to help me anymore. I have MS and relied on my crosswave to help keep my floors clean without wearing myself out. I'm back to the broom, mop & bucket again. Almost want to try another, but can't afford it. Good luck!
Customer review from bissell.com
Response from bissell.com
bissellpwr5 months ago
Oh no! Please contact our Consumer Care team so we can help with your CrossWave at support.bissell.com or 1-800-237-7691.
6 months ago
from Dekalb IL
After three years I've had to replace both motors.
My crosswave worked ok for the first three years. You have to watch how much solution you use or it leaves a dirty water smear on the floor when you're done. Then it started screaming turns out the roller brush motor went bad so I replaced that. Used it two more times now the vacuum motor is screaming and that has to be replaced. This vacuum was like $500 when it first came out and has only lasted three years. Also this does more of a surface clean it does not replace and good old mop and bucket unfortunately
Customer review from bissell.com
Response from bissell.com
bissellpwr6 months ago
Thanks for sharing your experience. We're always happy to help troubleshoot any issues you're having and get your machine working properly. Please reach out to the BISSELL Consumer Care Team at support.bissell.com.
7 months ago
from Philly
A good try 2
Bissel was able to respond to my previous post explaining that this device is not made for carpets. Correct. But I was attempting to clean an area rug. The amount of effort needed to set up and break down isn't worth the results. When I use on our hard floors, the wheels make streaks that are visible once the solution dries. Good for spills. But more that that I use my wet swifter or shampooer (as this device was not created for carpets...area carpets).
Customer review from bissell.com
Response from bissell.com
bissellpwr7 months ago
Hi Katrina. We appreciate the feedback and would be happy to help with any issues you're experiencing. Please reach out to BISSELL Consumer Care at 1-800-237-7691 or visit support.bissell.com for chat, email or text assistance.