2458 SpotClean Pro™ Pet Portable Carpet Cleaner
Product Details
Web ID: 85314694 months ago
from Utuado, Puerto Rico
Great for Pet Messes, but Durability Needs Improvement
I purchased the SpotClean Pet® Pro Portable Carpet Cleaner (Model Number: 24583) on 01/18/2023, and I've used it regularly to clean up pet messes. The product does an amazing job-it's powerful, easy to use, and comes with versatile attachments that make cleaning a breeze. I particularly love how well it tackles tough stains, and the extra tools are a great bonus for handling different surfaces. Cleaning the unit itself after use is straightforward and convenient, which makes the overall experience hassle-free. However, I have concerns about its durability. After just under two years of light, normal use, the hose split near the attachment base, rendering it unusable. I followed all the recommended cleaning and maintenance instructions to keep the unit in good shape, so this was a disappointing development, especially for a product in this price range. For something marketed as a high-quality cleaning device, I expected better longevity. This product is still within the two-year warranty period, so I'll be reaching out to the manufacturer for support. While the cleaner performs well and is incredibly useful for pet owners, its design could benefit from more rigorous stress testing. I'd recommend this product with caution, as it's effective but might not hold up to long-term use.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
bissellpwr4 months ago
We're sorry to hear this. We appreciate the feedback and would be happy to help with any issues you're experiencing. Please reach out to BISSELL Consumer Care at 1-800-237-7691 or visit support.bissell.com for chat, email or text assistance.
5 months ago
from Phoenix, AZ
Garbage
This product is garbage. It leaks constantly and design doesn't allow the hose to wrap correctly for storage. I know companies today don't care about anything but money so I don't expect them to do anything to fix it. Congrats, Bissell, you got my money and gave me cheap garabge.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
bissellpwr5 months ago
Thanks for your feedback and we're sorry you're not happy with your machine, but please contact us direct at support.bissell.com so we can get you back to cleaning.
5 months ago
from San Francisco
Brand new machine leaked like crazy
I had a Little Green for slightly over a year before it began to leak. Instead of fixing it, I thought I would get a brand new, higher powered one. This bloody machine leaked from the bottom the very first time I used it. It's horrible.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
bissellpwr5 months ago
Your machine shouldn't be leaking, Eileen! Please reach out to BISSELL Consumer Care so we can help under the warranty at support.bissell.com.
7 months ago
from Kansas
Easy to use and VERY POWERFUL
[This review was collected as part of a promotion.] I am reviewing this not just for the #sweepstakes but also because it is an excellent carpet cleaner that I use nearly daily. It is loud but the most powerful portable vac I have ever had. Previously i had a little green machine and then a little green pro heat and this one blows both of those two out of the water. This is powerful enough to get every stain, and the stain trapper tool helps keep the hose clean by getting most of the pet mistakes up before i switch to the carpet tool to soap and get the rest of the mess cleaned. 100% would buy again!
Recommends this product
Customer review from BISSELL Homecare
7 months ago
from Undisclosed
Nice way to clean ketchup from carpet.
[This review was collected as part of a promotion.] Spot cleaning is a snap. The ability to remove wet and messy spills from carpet and fabric is wonderful. I like using it on my stairs and in the car, where accidents are most difficult to get at. I wish the hose was longer and detachable, but I will.take the benefit over the detractors. Very effective kit. Easy to use.
Recommends this product
Customer review from BISSELL Homecare
7 months ago
from Undisclosed
Stain trapper is a game changer
[This review was collected as part of a promotion.] This works very well, especially the stain trapper attachment. No longer do i have to drain the tank completely to get the pet urine out, instead it is all mostly trapped in the stain trapper attachment that comes with this. A total game changer. I now can completely suck out all the pet urine or spills before they set and treat the area after.
Recommends this product
Customer review from BISSELL Homecare
7 months ago
from Undisclosed
Yes
[This review was collected as part of a promotion.] Love this product!!! Used it on my couch and now I got out all the stains out! #sweepstakes
Recommends this product
Customer review from BISSELL Homecare
8 months ago
from Bradford, Ontario
Debatable purchase.
(This review was collected as part of a promotion.) The machine itself is great performance wise. But the hose neck needs to be stronger. Bought my first one a couple years back, and the neck snapped 14 months. Fortunately it was under warranty, so Bissell replaced it as the nearest repair shops were too far away. And then today, same thing happened to the replacement, which is likely not under warranty as it was a replacement. Frustrating and disappointing. And like everything else, they've gone up in price.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
bissellpwr8 months ago
Hi Lesley. We're sorry to hear about your hose. Please let us know if we can assist you at support.bissell.com.