Cool Touch Heated Mattress Pad, King
$154.00$220.00
Color:White
Size:King
Product Details
Web ID: 167479792 months ago
one control stopped working
after just 2+ years one of the controls stopped working. I don't know how to replace it. I love the heated mattress pad and feel the pad is of very nice quality, but very disappointed that it didn't last.
2 months ago
This product failed after 2 years
Purchased this product Fall 2023. The electrical component on one side failed and I have yet to find any discernible information on the process to contact the manufacturer to submit a warranty claim.
Response from JLA Home
JLA Home2 months ago
Hi Chandra, We’re sorry to hear about your experience with the Beautyrest Cool Touch Heated Mattress Pad. This product includes a 5-year limited manufacturer’s warranty, and we recommend reaching out to the manufacturer directly for assistance with your claim. If you need help locating warranty details or contact information, please reach out to our customer service team at 866-456-8852 or via email at jlacs@jlahome.com.
5 months ago
Ms
Don’t waste your $$. One controller was defective out of box. I contacted Beautyrest support. They emailed a pdf with troubleshooting details. Controller still did not work! Then told me to return to Macy’s. This is not a Macy’s problem! I (unfortunately ) had recycled packaging and unable to return. Beautyrest is sub par and their support is worse!
Response from JLA Home
JLA Home4 months ago
We are truly sorry to hear about the issues you’ve encountered with the controller and the experience you had with Beautyrest’s support. We understand your frustration and agree that this is not the level of service you should have received. If you need further assistance, please feel free to contact our customer service team at Macy’s, and we will do our best to support you.
5 months ago
from Redondo Beach
Cozy, warm slice of heaven
This is one of the best heated mattress pads I've owned over the last 25 years. The only reason I did not give it a 5-star is that others were designed to make the area at the bottom (feet) the warmest and gradually reduce heat on up. I think this one is the same temp all the way. Other than that I love everything about it, it is truly the nicest yet. Fits a deep mattress, the cover is superb, dual controlled and the connection for controller is tucked away in the side of the mattress vs on top.
Recommends this product
1 year ago
Don't Buy!
Failed after 5 months; no warranty!
Response from JLA Home
JLA Home1 year ago
Dear Kendall, thank you for the feedback and we're sorry to hear about your experience with our heated mattress pad. Our product is engineered with meticulous attention to detail and is crafted using high-quality materials to ensure durability and reliability. Additionally, it comes with a manufacturer's 5-year limited warranty, reflecting our confidence in the product's quality and performance. This warranty serves as a testament to our commitment to customer satisfaction and provides assurance that we stand behind our product. Our dedicated customer service team is available to assist you with any warranty-related concerns promptly, ensuring that you receive the support and assistance you deserve. We recommend reaching out to our customer support team at 866-456-8852 or via email at jlacs@jlahome.com. Our customer service team is available Monday through Friday from 7:00 am to 3:30 pm (PST). We value your feedback and remain committed to delivering products of the highest quality standards.
1 year ago
from Montana
Heated mattress pad
Love this, love crawling into a warm bed. We live in Montana and nights are cold in winter.
Recommends this product
1 year ago
from Oregon
Comfortable
Heats up fast. turns off automatically. It's perfect...
Recommends this product
1 year ago
from CT
Best
So nice to get into a warm bed on chilly nights and cool on hot summer nights, absolutely love it