3 Story Dream house Playset
Product Details
Web ID: 15173897Bad packaging for shipping.
The house itself was in great shape. Unfortunately, Macy’s shipped it in the toy packaging with no exterior box so the display box was covered in tape and pretty much destroyed. It also was clearly a Barbie dream house sitting on my front porch when I got home with my kids. Hard to pretend it’s from Santa after that.
Didn’t get
They said they were out of stock
Damaged/open box and missing pieces
The dollhouse did not come in a shipping box, it came in the manufacturer’s box. The box was torn, had holes and was noticeably taped in places to hide that it had been previously open. I decided to keep it until Christmas hoping I could still put it together for my daughter. No luck! Pieces were missing and some parts did not line up correctly to even build it. Very disappointing and I returned in the store which was beyond inconvenient.
Great Barbie House!
My daughter received this as a gift and absolutely loved it! The pieces were easy to assemble; though, of course needed parents help considering she’s 6. No type of issues with the pieces looks or coloring etc; pretty detailed. Glad had some stickers to put on but not too much. Overall I definitely think is a great gift!
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
Missing parts
The one thing my daughter wanted for Christmas and we went to put together Christmas Eve only to notice there were 2 of the same bottom piece that stabilize the middle and it was missing the top piece in the middle that holds up the roof. For the prices of these, there should be verification all the correct pieces are in the box.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're so sorry pieces were missing when your assembled your daughters gift. Please reach out to our Consumer Services team so we can help. You'll find all our contact info here: https://service.mattel.com/us/ContactUs.aspx
disappointed
I bought this as a gift for my granddaughter & it was tedious to put together. Pieces did not fit properly without manipulation. Once together, we discovered the fireplace piece was MISSING!
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
The fireplace is a sticker on the pink frame. Reach out to our Customer Service team, and we'll be happy to help you! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Great stuff bro!
Great stuff it was wonderful the kids love it! ❤️ ♥️
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com
Very robust and lots to keep them entertained!
So we got this playhouse for my girls aged 3 & 5 and I’m so pleased with it. From getting it out of the box to start with it was extremely easy to put together and it is much stronger than it looks. It is a great size when it’s open as there is lots to play with on it and even better it folds up so that it takes up very little space (although we have not yet out it away as they play with it every day!). There is a button on the lift which I thought they may struggle with but it is very child friendly and they have got the hang of it very quickly, a lovely feature on the playhouse. Another favourite are the hangers and they like to undress their dolls and hang their clothes up. The bottom level isn’t very accessible for them as they seem to pull the kitchen and lounge out in front of the house to play with it - that would be my one and only qualm with it. But all in all I am very happy with this playhouse and would definitely recommend it - They both absolutely love playing with it.
Recommends this product
Customer review from mattel.com