AgioAstaire Outdoor Seating Collection

Watch out

I ordered this on line on a really great sale - I thought. Checking my order it seems they charge extra for the cushions - but description indicates it's a sofa and would lead one to believe it comes with cushions. I canceled my order for the sofa "frame"and a table - and 6 cushions! Just be honest about extra charges for cushions please. I will purchase a set that includes all that I need in the retail price. I'm a disappointed and long time Macy's customer.

This is such quality, comfortable furniture. Much nicer than most I've seen. Great price, too. It transformed our screened porch and now my family uses it a lot more.

Missing table

It’s been almost a month and I haven’t heard anything back about outdoor table I ordered.

Sturdy

Sturdy and complement chairs well

Supervisors refuse to keep word

It took three times and arguing with Macy’s before I received everything I ordered. The first time Macy’s warehouse loaded and delivered my chairs without any hardware. Unbeknownst to me at that time, after the chairs were returned to the warehouse in Charlotte, only one was returned to Atlanta and the other chair said it was delivered to me. After the warehouse successfully messed up my order so bad that the second delivery only gave me cushions for one chair, I finally was able to talk with a supervisor. After hours of arguing with what got delivered and what wasn’t been delivered, I told the supervisor that the warehouse just needed to look at the photos the first delivery man took to see what I actually received. I finally got my chairs. The supervisor I spoke with to get everything promised I ordered, told me she would send me a $200 Visa gift card for the problems I had with Macy’s and would call me the next day after my delivery to make sure I got everything I was suppose to.

Macys outdoor furniture

Disappointed by quality of the cushions.

More problems than it’s worth

Don’t order anything from Macy unless you want to wait months for them to deliver our order correctly. Also if and when your order is not delivered correctly, they will make you want another month to get your money back.

Ordered but not delivered

Macy’s was terrible. They messed up my delivery two times. Each time the delivery was wrong, they would postpone the delivery date another week or so. When talking with the Macy’s customer service representative, she told me that I ordered online and not in the store, as to infer, you get less service for using Macy’s online.