Cultured Freshwater Pearl (5-1/2 - 9-1/2mm) & Cubic Zirconia 17" Statement Necklace in Sterling Silver, Created for Macy's
Product Details
Web ID: 8688870OK@30% of price but 12mth promo issue Cust Serv
I buy tons of jewelry at Macy's due to good deals & 12 mth promo no interest.Got this on line at good price of 30% of full price, but pearl is knotted too tight at top of one side where metal backing from top of crystals is located & doesn't hang smoothly, it strung right. Knots between pearls important to hang smooth. Mine looks out of joint when put on & have to take back to store as dealing with Cust Serv phone# is usually awful. Its a very pretty necklace & true to picture, doesn't look cheap, but doesn't look like real diamonds either. Pearls look real(I have several real pearl pieces & jeweler friend to know pearl knotting). Terrible time with Cust Serv vs. in-store sales to get this purchase with 2 other items on my 12 mth promo & still pending after hours on a call. Ring on this purchase was a 6 when I ordered 8 (typical at Macy's).I am finding in past year or two a difficult time with Cust Serv.vs. the last 15 yrs prior, I recommend product only if on sale at 30% of full price
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest in the Arabella Statement necklace. We understand you are not satisfied with the way the pearls are knotted and lay. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service
Not worth the price.
The pearl color is extremely nice, however, it arrived in an envelope, with no protective case, inside sandwich bag (as you can see in the picture below). I was expecting better given the price tag of this necklace. Not to mention their lack of attention to detail! The center peace that attaches to the rest of the pearl string DOESN'T MOVE , it makes a "hump" in the string that WILL inevitably break with time. THIS IS GOING BACK!!
Beautiful statement necklace!
This is a very special and elegant statement necklace. Perfect for a plunging neckline!