Advanced Home Hard-Anodized Nonstick Straining 2-Qt. Saucepan
Product Details
Web ID: 8899734Love my new Anolon 2qt pot and fry pans
I am replacing some Advanced Hard anodized cookware that I’ve had for years. I loved them so much, I have replaced them with the same brand.
Recommends this product
Great Item
Very well designed and constructed and very unexpensive value. Thanks "Anolon"
Nice Saucepan
Am a fan of Anolon and pleased that this new saucepan passed its inaugural test. My husband agreed it is a superior product. The ability to quick strain pasta is a great feature.
Customer review from anolon.com
Non stick
Gave them a 4 until I see how they hold up. Also bought Anolons silicone utensils to go with the pans.
Customer review from anolon.com
5 STAR purchase
Gift for our daughter and she asked we give a 5 STAR across all reviews
Customer review from anolon.com
Horrible condition, horrible customer service
Received used saucepan. It had a film on the lid and inside/outside of the pot. The handle and outside of the pot were completely rusted. It was hands down the most disturbing item received from mail order overall from anyone. I called customer service. It took speaking with 3 Macy’s reps to get my return logged and return label. Their systems are antiquated and the last rep wasn’t able to give a return authorization number. She said I had to wait for the email which could take up to 48 hours to be received on my end. I asked for it because I didn’t trust that the associate completed the task, did it correctly or believed my situation. I kept having to answer why I didn’t want to keep the pot and why the condition of the pot was concerning. The rust and film on the pot would definitely contaminate any food and likely result in illness. Question for Macy’s fulfillment, how can you ship a product to a customer in such condition??? Ultimately I was able to return and receive my refund. Considering how bad my experience was especially with customer service, this purchase/return is my last with Macy’s.
Response from AnolonCookwareSpecialist
We’re deeply sorry to hear about the condition of the saucepan you received and the frustrating experience you had with the return process. This is certainly not the standard we aim to uphold, and we truly regret that this caused such disappointment and inconvenience.
We understand your concerns about the condition of the product, and we completely agree that no customer should receive an item in that state. Your feedback regarding the rust and film on the saucepan, as well as the challenges you faced with our customer service team, has been noted. This situation does not reflect the level of care and service we strive to provide.
We’re glad to hear that your refund has been processed, but we deeply regret that this experience has led to your decision not to shop with Macy’s again. Please know that your feedback will be shared with our teams to help us improve both our product inspections and customer service processes.
If there’s anything further we can do to assist or if you’d like to discuss this matter in more detail, please don’t hesitate to reach out.
Cooking made easy
I was hesitant buying the Advanced Home 2 qt covered straining saucepan with pour spouts but I do glad I did. It is a very durable, heavy, nice looking saucepan. I'm going to order more of the Anolon collection.
Customer review from anolon.com
Tough workhorse
This saucepan can't be beat. It is useful to strain water off of food from pasta to vegetables. The lid fits well and the spout allows for slowly straining and draining of liquids. The silicone handles help you keep a good grip when you are pouring. As with all Anolon pieces, it is easy to clean and reliable as a "go-to" saucepan.
Customer review from anolon.com