Tribute Encore 28" Check-in Hardside Spinner, Created for Macy's
Product details
Web ID: 15676487Ratings & Reviews
12 customer images
This review is from American Tourister Tribute Encore 28" Check-in Hardside Spinner, Created for Macy'sGET IT RIGHT MACY’S
I gave it 1 star because nobody that works in the store can take the time to measure a suitcase ~I order 2X and both times they sent a 26” suitcase from the store instead what I ordered the 28”. What an inconvenience to lug a suitcase back to the store because they sent the wrong size. I imagine it’s a good item however the rating is due sending wrong item 2X.
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from American Tourister Tribute Encore 28" Check-in Hardside Spinner, Created for Macy'sGreat quality
Very nice color, good quality and workers Carina and Al were amazing help
This review is from Dissatisfied
Very dissatisfied, 2 suitcases ordered anf only 1 has been delivered. Delivery date changed on 3 occasions.
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from Great looking carryon
Took to Hawaii and back. It worked fine in overhead and was easy to roll
Recommends this product
Luggage bag cracked
I purchased an American Tourister hard-shell luggage bag hoping for a durable, reliable suitcase for my travels. Unfortunately, after just a few trips, I noticed visible cracks appearing on the shell of the bag, some right on the corners.For a suitcase designed to protect belongings, these cracks are very disappointing and make me question the overall build quality.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
did not last
I barely used this suitcase, I traveled with it only a couple times and recently picked it up after a trip it was cracked all the way down the side :( I wanted to love this suitcase and it should have lasted for years! it did not last, very upset about this. I can add pics later.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
This review is from Not happy with this purchase
American Tourister sent me a busted up suitcase. Returned.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.