Cascade Hardside
Cascade Collection
Product Details
Web ID: 15926101Choose Your Items (3)
This review is from American Tourister Cascade 20 Hardside SpinnerHandle won’t close
The bag I received was damaged. The handle sticks out half way, doesn’t go in completely. Looks like a used bag with dirty wheel, scratches on the body of the bag.
Response from AmericanTourister
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from American Tourister Cascade 24 Hardside SpinnerGood size
Love the size, design, color & price!
This review is from American Tourister Cascade 28 Hardside SpinnerAmerican tourist
About eleven months ago I wrote a review about my purchase, and American Tourister read the review and said someone would get in touch with me In regards to my opinion on my negative review of American “cascade.” Luggage. As of today 3.8.25, know one Has communicated with me in regards to this matter. I think 30 day return policy for Macys should be revised. How do you know if a piece of luggage is going to work out in 30 days. T. Banahan
This review is from American Tourister Cascade 20 Hardside SpinnerCheap disappointment
Very cheaply made. The sides seem okay, although I have not used it as a checked bag. The pulling handle is very loose and wobbly, and the zipper sticks on the corners, even with zero stress on it. Return window was past before my first use so I'm stuck with it unless A.T. Will accept it back.
Response from AmericanTourister
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
This review is from American Tourister Cascade 28 Hardside SpinnerDo not purchase
I was so excited to receive my luggage "American Tourister." Reputable brand. So I went with this one. I know that the airline industry abuse your luggage, I know that this piece of luggage got thrown around, you could tell by the marks that it endured. But, I thought because its a hard shell it would stand up to a little more abuse than the soft shell suitcases. When you open the suitcase, it looks and feels like the other side is going to rip right off, very flimsy. Would not recommend what a waist of money.
Response from AmericanTourister
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
This review is from American Tourister Cascade 28 Hardside SpinnerCancelled order. never received item.
Cancelled my order and sent no email
Response from AmericanTourister
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from American Tourister Cascade 20 Hardside SpinnerGood value
Sturdy! The wheels work well. I bought this to replace one I have had for years. I hope this one lasts as well!
Recommends this product
This review is from American Tourister Cascade 20 Hardside SpinnerSTRONG
Love the color - but more importantly love the expanded capacity and ease of handling.
Recommends this product