Warm Hearted Delights
Product Details
Web ID: 17231526Took over 1 month and did not credit account
I ordered this basket on Nov 21 because I needed it to give as a gift the first week in Dec. Since it didn't ship, I called Macy's several times and they said they could not cancel the order until it had been 10 days from shipping so I called back on 12/12, customer service told me they would credit my account but they did NOT. The order showed up on 12/22 long after I had to buy another gift. One of the worst customer service experiences in my life!!
Response from Alder Creek Gift Baskets
Hello there! Thank you for reaching out and we thank you for your honesty. We will take this shipping delay and information into consideration and will address it with the appropriate department, so that this mishap does not affect any future customers. We apologize for any inconvenience that this may have caused.