Natural Wood Puzzle Case
Product Details
Web ID: 9975747Disappointed
Sad to have to give such a low rating on a Melissa and Doug item! We LOVE all our other Melissa and Doug toys, but this one was a big miss. We asked for it for a birthday gift for our twins, and were so excited to receive it, but it doesn’t fit even our small puzzles. I knew some of the larger square boards wouldn’t fit, just due to the logical fact that they’re bigger than the dimensions of the actual storage box… but when the small puzzles with chunky pieces wouldn’t fit (trucks, dinosaurs, etc), the kids and I were majorly disappointed :( the puzzle pieces bump in to the wire rack inside, rather than fitting between the rungs. You have to take the edge pieces out of their spot and set them on top of the puzzle in order for the puzzle to be able to slide in. The wire rack inside should have just had a bit more spacing between each rung. We cannot return this product, as it was a gift… so one of our friends unfortunately wasted money on a product we can’t even use. Major Bummer.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi, Thank you for taking the time to comment on the Puzzle Storage Case. The case was designed to hold 12 standard 9 x 12 puzzles. It was not designed to fit Chunky Puzzles or Jumbo Knob Puzzles. Your Friends at Melissa & Doug
Great idea but...
I bought this a while back for numerous puzzles that I also purchased to make one large gift. Unfortunately, all of your puzzles don't fit in this. That was pretty disappointing. Why would a manufacturer of both case and puzzles make an error like this. Not sure whether to give up the case or the puzzles.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hello Renee! Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about the issue you are having with your Natural Wood Puzzle Case. Please call us at 800 718 5365. Anyone on our friendly consumer care team will be happy to assist you. Your friends at Melissa and Doug
Will not hold the large wooden puzzles
This case is a very nice product, but I did not realize that it would not hold the large wooden puzzles that I ordered. The only case that will hold that size puzzle is the wire rack that holds some of both sizes. But I only ordered the larger puzzles, so that would not work for my puzzle storage either.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi Angela: Thank you for taking the time to comment on the Natural Wood Puzzle Case. We appreciate your feedback and I will be sure to pass it along. Best, Chelsea
No - it would need to be modified so that all varieties of M
I was a bit disappointed - not all wooden puzzles fit.
Customer review from Melissa and Doug
The only M&D product I have ever regretted buying...
I too, was disappointed with this puzzle storage. 90% of our puzzles are made by Melissa & Doug, so I just assumed they would all fit in the Melissa & Doug puzzle storage case! The chunky block & sound puzzles do not fit well at all. They are so tight that my kids can not get them out to play with them. I wish I had read the reviews for this item before purchasing it.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi: Thank you for taking the time to comment on the wood puzzle storage case. I am so sorry that this did not meet your expectations and would love the chance to speak with you, get some feedback and make this right. Please call me at 800 284 3948 so I can assist you right away. We want every experience you have with us to be a great one! Best, Chelsea
Not up to Melissa & Doug Quality
I ordered this through another site, and didn't realize that the slots are too thin to fit the wooden chunky puzzles. They only fit puzzles with the tiny knobs or flat puzzle pieces. I'm so disappointed that the shelves aren't designed to fit the chunky puzzles, and am sad to realize that M&D don't even have ANY puzzle racks that accommodate the chunky puzzles.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi: Thank you for taking the time to comment on the natural wood puzzle storage case. I am so sorry to hear that this did not meet your expectations and would love the chance to speak with you, get some details and make this right. Please call me at 800 284 3948. We want every experience you have with us to be a great one! Best, Chelsea
Not impressed at all
I was gifted this Natural Wood Puzzle Case to hold my Sound Puzzles and I'm very disappointed all around in the product. The texture or feeling of the wood when I ran my fingers over it was rough and unfinished. I thought it would look a little nicer than it did and then I was thinking the Painted Wood Puzzle Case would have been more appealing. Once I got past my initial feeling of the Puzzle Case, I tried my Sound Puzzles out to make sure they fit. To my surprise they didn't fit correctly at all. I measured the Case and realized the measurements in the description on the website are not correct. The correct dimensions are 10.5" x 11.5" x 13" not what the website shows as 10.5" x 9.5" x 14". I then measured my Sound Puzzles and they are 8.75" x 11.75" x 0.75". So when I slid the puzzles into the case, they won't stay on the metal racks securely. Not only that, I can't use all 12 spots in the case because the distance between them is too close. They are only 1" apart and because the Sound Puzzles have little red knobs on each piece, they make the thickness of the puzzle too much to put any of the puzzles in each slot one right after the next. So now I'm stuck with a Puzzle Case that will only fit 6 Sound Puzzles in it unsecured. I would not recommend this Puzzle Case unless you know for sure that your puzzles will fit, even then the Painted Wood Puzzle Case may actually look better than this one.
Customer review from Melissa and Doug