HENCKELS International 4-Pc. Prime Steak Knife Set
Product Details
Web ID: 9000066Not as described
I ordered this in the last week of March 2025, and like many people have mentioned here, the knives I received ( a few days later) are different from what is shown in the Macy's product photo. The discrepancy is quite noticeable, and it feels misleading. The company should address this issue, whether by updating the product images to reflect the actual design or by improving the accuracy of their manufacturing process.
Response from Zwilling Customer Support
Hi SL, thank you for sharing your experience with us. We're so sorry to hear about your experience with the order of the Henckels International 4pc Prime Steak Knife Set. This is certainly not the experience we want for our valued customers and thank you for bringing this to our attention. We are working on the correction with our brand management team. We hope that you will consider giving our brand another opportunity in the future. Sincerely, Zwilling Henckels
Good sharp knives for price
So far after only s few days of use, these serrated knives sre sharp, easy to cut tomatoes.
Great set of knives
Does the job, great price, easy maintenance, would buy again!
Listing Image is Incorrect.
The knives received had were serrated only from the tip halfway down with large teeth (model #13359-120) - not the entire length of the blade like in the listing's photo. I was trying to match a set I already had (model #35195-100). Macy's reps sent me a return label and also resent me what they thought would be the correct set of knives. The second set were the same as the first, but they were great about sending another return label. As many have stated in their reviews, the photo in the listing is incorrect.
Response from Zwilling Customer Support
Hi BettyB, thank you for sharing your experience with us. We're so sorry to hear about your order of the Henckels International 4pc Prime Steak Knife Set. This is certainly not the experience we want for our valued customers and thank you for bringing this to our attention. We have forwarded your feedback to the appropriate brand management team for correction to the Page. We hope that you will consider giving our brand another opportunity in the future. Sincerely, Zwilling
Silverware
I love henckels silverware.
Great go to knife set
Great standard knife set! Cuts with ease, easy to handle.
Recommends this product
Customer review from Zwilling.com
Decent steak knife
The product seemed for flimsy than the set it replaced. After one cycle through the dishwasher, there seemed to be a film on the handle. They’re new, but I assume they’ll function well.
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for your feedback on the Henckels Steak Knife Set. We’re sorry to hear that the product did not meet your expectations regarding durability and the condition of the handles after washing. While these knives are dishwasher-safe, we do recommend handwashing to preserve their appearance and longevity. We hope they continue to function well for you, but if you experience any further issues, please feel free to reach out to our Consumer Relations Team. Your satisfaction is important to us, and we’re here to help. The ZWILLING Team
Henckels again delivers quality cutlery
I own several Henckels knives dating back so many years I can't remember how old they are. Some were given to me by my parents when I was in my early 20s (I'm in my 60s now). I have never been let down by any Henckels product. Ever. These steak knives look to be the same time-tested quality we've grown to love in Henckels products. I would highly recommend these and any Henckels products to anyone - novice or pro - with no hesitation whatsoever!
Recommends this product
Customer review from Zwilling.com