RoadTrip 225 Standup Propane Gas Grill
Product Details
Web ID: 18452682Impossible to buy replacement parts. Terrible sit
Coleman is horrible. I have a RoadTrip 225 Grill and they make it virtually impossible to buy replacement parts. I have tried to find the burner inside and it is not reflected anywhere on this terrible site.
Customer review from coleman.com
Response from coleman.com
Hello. Thank you for reaching out to us. Thank you for sharing your experience. We’re sorry to hear about the trouble you're having with finding replacement parts for your RoadTrip 225 Grill. We understand how frustrating that can be. While we strive to make parts available, it seems we may have fallen short in this case. Please note that if your grill is still under warranty and you have the proof of purchase, we can replace it for you. If you require further assistance, please do not hesitate to reach out. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care
Grill
Grill is great but the propane tank location is some what difficult to put tank on
Recommends this product
Customer review from coleman.com
The side table came apart in just over a year!
The side table came apart in just over a year! Where can I get a replacement?
Customer review from colemancanada.ca
Response from colemancanada.ca
Hello! We’re sorry to hear that the side table of your grill is broken. This is certainly not the experience we want you to have, and we will make sure that your insights are shared. Apparently, the side table is not sold separately. If you have any additional queries or concerns about your product, you can also visit the Coleman website. Choose "contact us" from the question mark logo in the upper right corner of the page to access our online contact form.
Coleman roadtrip 225
Just purchased this grill and after unboxing the handle broke and the hinge on the lid came apart. Needless to say this product is poorly made and the material used are of sub par
Customer review from coleman.com
Response from coleman.com
Hi Hammy, Thank you for contacting Coleman, the Outdoor Company, and for taking the time to provide feedback on our Coleman RoadTrip 225 Portable Stand-Up Propane Grill. We're sorry to hear that the grill did not meet your expectations because, after unboxing, you discovered that the grill handle had broken and the hinge on the lid had come apart, and you were dissatisfied with the product's quality materials.. We appreciate you for bringing this to our attention. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. Also, please be advised that your Grill has a 3-year limited warranty. If you have any further questions or concerns about your product, such as warranty, please visit the Coleman website. First, click on the question mark logo in the upper right corner, then select "contact us," so you will be directed to our contact us web form. Thank you very much, and have a wonderful day!
Great for tailgating and camping
[This review was collected as part of a promotion.] This is my second one and I love it. First one last four years. Glad to have this newer version and green!
Recommends this product
Customer review from coleman.com
Handle Broke, low is too hot.
[This review was collected as part of a promotion.] The low setting on this is way too hot. It chars anything you cook way before the inside can be cooked. So stuff like brats that take longer to cook than a burger get burnt. Also, the handle broke pretty easy so we cant even use it on the stand. We have to set it on a table.
Customer review from coleman.com
Response from coleman.com
Hi, MC_2 Thank you for contacting Coleman, The Outdoor Company. We’re sorry to hear that we fail to meet your expectation and the issues you have with your RoadTrip 225 Portable Stand-Up Propane Grill is truly unacceptable. We appreciate you for taking the time bringing this up to us and can imagine how inconvenient this must be. It's not the type of experience that we want our customers to have. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. Your feedback is highly appreciated and valued by the business, and we will make sure that your insights get to the Management. If there is anything else, please let us know. Thank you and have a wonderful day.
Great grill for Road Trips.
I was really excited when I received my Road Trip 225 grill. 3 burners for lots of different cooking needs, Outside ring /2, inside burner for slow, low cook temperatures. The cast grills season up really nicely with a smart cooking surface. It has a ring pan that you put water in that catches pretty much all of the grease and drippings. 2 side wings that have usable space for pans, cookware, spices. The space on the grill is much larger that any other portable grill that I have seen. It packs up and rolls really easily. Cleaning is simple and easy, especially with the removable ring pan. One last thing. Somehow after the first couple of uses I cross threaded where you connect the fuel tank. I contacted Coleman customer service. They were extremely helpfull with a solution that solved the issue! Thank You Coleman.
Recommends this product
Customer review from coleman.com
Cheap
Still works but it’s not the quality I expect from Coleman. I clean after every use and it has been used lightly. Maybe once every few weeks. The paint has come off the drip/water tray... but more importantly holes that look as if they were drilled and filled have formed so now it won’t even hold water like it is supposed to.
Customer review from coleman.com
Response from coleman.com
We want to extend our sincerest apologies concerning the issue. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will allow us to discuss this further with you. You can reach out to us at 1-800-835-3278, Monday - Friday from 9:00 am - 5:00 pm CST or you can email through https://www.coleman.com/contactus/. We hope to find a solution that makes you smile.