Corded Plush Heated Blanket, Full
Product details
Web ID: 17385104Too Hot Even on Level 1
I’ve owned many heated blankets before, but this one has the poorest heat control. It becomes too hot even on the lowest setting. I’m not sure if this is a one-off defect, but I will be returning it and purchasing another heated blanket instead. When I received the product, it also smelled like it had already been used. I was willing to overlook that because I really need the product, but the heat issue is non-negotiable — it gets too hot even on level 1.
Response from Macy's
Hi there, thank you so much for taking the time to review your heated blanket, your feedback is very important to us. We are sorry to hear that the heated blanket is not providing you with the experience you are looking for.We are happy you are going to be able to return it and get another one that will help provide you with a great sleep.
Expected more
Doesn’t get or stay warm for very ling
Blanket itself is great, controls not so much
I'll start with the positives. The blanket looks lush and feels velvety. It is extremely cozy for an electric blanket and seems like it would be durable. Now for the not great. I wasn't a fan of the controller. It was very confusing to use and the manual didn't help.
Customer review from influenster.com
Response from influenster.com
Thank you for your review and for highlighting the positives of our heated blanket! We’re thrilled to hear that you find it cozy, velvety, and durable—designed with advanced technology, it provides unmatched warmth and comfort, perfect for those chilly nights. The plush, corded design adds a touch of elegance, while the variety of classic solid colors allows it to suit any style. We’re confident this blanket will keep you cozy for many winters to come. We’re sorry to hear that the controller was confusing. We understand it can take a moment to get used to, and we appreciate your patience. To help with this, we recommend referring to the included manual for guidance. To use the controller, press the Timer/Heat button to switch between Heat and Timer modes. In Heat mode, you can select from 10 heat settings, with 1 being the lowest and 10 the highest. In Timer mode, you can choose from 1 to 12 hours for the auto shut-off feature, which ensures continuous warmth for the desired length of time. We hope this helps you get the most out of your heated blanket, and if you have any further questions, feel free to reach out. Thank you again for your feedback!
DOESN’T HEAT EVENLY
Look and feel of the blanket is very nice, but it’s practically useless as a heated blanket. The heat distribution throughout the whole blanket is ridiculous.. Only heated the beginning top portion of the blanket and the lower bottom by the feet for the first five days and now I’m down to just the lower part being warm. I wish I could return it as this was a waste of money. Definitely don’t recommend this .
Response from Macy's
Hi Aleena. Thanks for reaching out and sharing your feedback! We're sorry to hear about your experience with your current Serta Heated Blanket and are happy to point you in the right direction. For assistance, we recommend reaching out to our manufacturing partner, JLA Home, at 866-456-8852 or Jlacs@jlahome.com. They will be able to answer any questions you may have or assist with a warranty claim. Thank you again for your insight, and let us know if we can help out moving forward!
Top notch rating
Well made and the controls are great with options. Adjustable auto shut off.
Recommends this product
perfect
love it! works great, very pretty, happy with my purchase, highly recommend!
not part of a promotion
I guess I’ll post my HONEST review. This is my second blanket, but my first purchase with this brand. The first one lasted for 8 years. This one is weak, on heat level of 5 out of 10 was just okay. But the timer is what disappoints the most, it only stays on 12 mins. That’s nothing. Will be returning
Response from Macy's
Hi there, thank you so much for taking the time to review your heated blanket, your feedback is very important to us. We are sorry to hear that the blanket is not providing you with the experience you are looking for. We agree that returning or exchanging would be best in your case. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
Toasty warm and so very happy!
I am in pure bliss. I am a very cold creature, obsessed with cozy warmth. This blanket delivers!!! It is so soft, silky, and toasty warm. It feels so luxurious, much more so than others I have purchased in the past. Pro tip - the timer isn’t for minutes. It’s for hours! I didn’t read the manual at first and was very confused lol.
Customer review from influenster.com