Purifier Hot+Cool Gen1 HP10
Product details
Web ID: 16904457Small display
I struggle with the small display and the tiny remote. I find it difficult to adjust from even a short distance or in the dark. A have an older heat/cool and it is way easier to use
Customer review from Dyson
Response from Dyson
Thank you for sharing your experience. We are truly sorry about the frustration and inconvenience you have encountered with the small display and tiny remote. Finding it difficult to adjust settings from a short distance or in the dark is understandably disappointing, especially when compared to the ease of use you experienced with your older heat/cool model. We recognize how important it is to feel confident in both the product and its usability, and we regret that your expectations were not fully met. If you are open to it, we would like to help make this right. Please consider reaching out to our chat or voice support team so we can review your case in detail and explore options to improve your experience. Your satisfaction matters deeply to us, and we remain committed to ensuring you receive the quality and care you deserve. We appreciate your patience and hope to restore your confidence in our service.
Top Of the Line!
So far, we are very happy with the purifier. Kind of expensive, but I think it's worth it.
Customer review from Dyson
Response from Dyson
Thank you for your kind words! We’re thrilled that your purifier has impressed you and that you’re finding it to be a valuable addition to your home.
Happy Family!
This brand was referred to me and I love it! During this past summer of 2025, the constant warnings of poor air quality due to the Canadian wildfires caused me great concern. I have an older dog with congestive heart disease and he was showing signs he was struggling to breathe. This item allowed him to be soothed and relax to sleep and recuperate. I also benefited from this improvement in my home. I thought I could handle the crappy air, boy was I wrong!
Recommends this product
Customer review from Dyson
Response from Dyson
We’re sorry to hear about the challenges you faced with poor air quality, but we’re glad your Dyson purifier helped ease those concerns. It’s wonderful to know it provided comfort for your dog and peace of mind for you. Thank you for trusting Dyson.
Great purchase
Best puc purchase we have made in a long time awesome
Recommends this product
Customer review from Dyson
brilliant machine
I'm happy with this Dyson, its everything they claim.
Customer review from Dyson
I have another air filter from another popular brand (L) and I am much happier with the app features than the Dyson. The filtration is pretty much the same.
Customer review from Dyson
So quick!
We’ve used this as an air purifier and heater to take the chill out of the room without needing to put the central heating on. It’s very effective and pleased with it.
Recommends this product
Customer review from Dyson
Great features and looks fantastic
This is the second one that I purchased. All I can say is EXCELLENT for airflow, cooling, heating, filter at ion and heating.
Customer review from Dyson