Retinol Fast Release Wrinkle-Reducing Night Serum, 0.94 oz.
$74.80 with code: FRIEND$88.00
Size:NO SIZE
Product Details
Web ID: 1433380122 days ago
from Los Angeles, California
Received Free ProductNo
Works Well but Fix The Bottle
Works well but the bottle needs to be fixed. It doesn’t dispense enough product.
Recommends this product
Customer review from kiehls.com
23 days ago
from Idaho Falls, Idaho
Received Free ProductNo
Product Packaging needs work
Device is hard to use. Mixing the product takes a lot of work. Then, trying to get the serum out of the bottle is also difficult. The product itself is good, but the work involved to use it makes me want to look for alternatives.
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center21 days ago
Hi there! Thank you for reaching out about our Fast Release Wrinkle-Reducing 0.3% Retinol Night Serum. We appreciate your feedback and are sorry to hear you found the device difficult to use. We understand the frustration of a complicated mixing process and dispensing mechanism. While we're glad you like the product itself, we'll definitely take your comments about the device's usability into consideration as we continue to innovate and improve our product design. We want our products to be both effective and easy to use.
30 days ago
Received Free ProductNo
Didn’t work for me
I used this product for 6 days. Unfortunately I didn’t have better results as others. After the third day I noticed the skin on my cheekbones (close to the skin beneath my eyes) was terribly dry and flaking. I was careful not to get close to the eye area as I used it for the next couple of days. Then I noticed my skin flaking along my jawline. I haven’t used it for the last few days and the skin issue has gotten better. I don’t know if the product can be returned.
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center27 days ago
Hello Linlu. Thank you for sharing your experience with Kiehl's Fast Release Wrinkle-Reducing 0.3% Retinol Night Serum. We're sorry to hear that this product did not work for your skin. We would like to assist you further. Please give us a call at:800-KIEHLS-2 M-F 9:00am-5:30pm EST and give the reference number: 40481676 to the advisor answering your call. It would be helpful if you have the product available when you call us. we look forward to speaking with you soon.
1 month ago
from NY NY
Received Free ProductNo
This product is superb.
My skin had considerably improved. I have a melatonin and it's slowly fading. My friends told me my skin looks better
Recommends this product
Customer review from kiehls.com
1 month ago
from California
confusing
very confusing to put together..cap was too tight....when finally had someone help release it the bottom leaks all over.....I'll find a different product
1 month ago
from Michigan
Received Free ProductNo
Not sure it’s worth the money
I saw this on the Today show and thought I’d give it a try. I’ve only been using it a couple weeks and I can’t say I’ve noticed any difference. Maybe by the time the bottle is gone? I’ll review again later!
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center1 month ago
Hi there. We appreciate you sharing your comments on our Fast Release Wrinkle-Reducing 0.3% Retinol Night Serum. We are sorry to hear that you did not see much of a difference. Please note it can take 4 weeks to reduce the appearance of post-blemish marks. We look forward the hearing about your results!
3 months ago
Received Free ProductNo
Do Not recommend this product
This product burn my face badly. I do not recommend this product.
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center2 months ago
Hi there, We are sorry to hear about the experience you had with Fast Release Wrinkle-Reducing 0.3% Retinol Night Serum. We would like to speak with you directly about it. Please give us a call Mon-Sun 10:00AM- 7:00PM EST for assistance and provide the reference # 39738653. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
3 months ago
Received Free ProductNo
But product
I just want my money back I bought this product and my face is burned
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center3 months ago
Hello! We're sorry to hear about your experience with our Fast Release Wrinkle-Reducing 0.3% Retinol Night Serum. We'd like to speak to you directly, please call us at 800-543-4572 and provide the reference number 39576584. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!