CLOSEOUT! Luxe Armisted 12" Plush Euro Pillow Top Mattress- Queen
Product Details
Web ID: 12455308Very comfortable
Love the pillow topper. Very comfortable mattress and box spring.
Customer review from Serta
Disappointment 😞
Just brought the mattress, it is noisy when you sit on it, the head of the mattress is sunken in and the pillow top is lumpy.
Customer review from Serta
Goldilocks mattress
Beautiful mattress, just the right amount of firmness without making my back stiff. Incredible price, definitely got my money's worth.
Recommends this product
Comfy!
Most comfortable mattress!
Recommends this product
My couch is better
This was just delivered today and it is awful and i havent taken it out of the plastic. it sags and feels like it has nothing inside of it. Its not even worth the sale price of $500. Going back as soon as they can come get it.
Response from Serta Team
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort you are looking for. Please keep in mind that these new mattresses have a 2-4 week break in period to soften up a bit once they arrive. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
TERRIBLE MATTRESS
I purchased this mattress because the description said it was coil with a count of 825. I think it's of good quality. However. After sleeping on my mattress for only half a year, I noticed that the mattress was sagging in many places. I'm the only one sleeping on it, and I'm only 130 pounds. After sleeping for less than a year, I started to have back pain and body pain!!
Response from Serta Team
Hi there, thank you for taking the time to review your matress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
getting used to a new type of mattress -- and I li
First experience with a mattress that came in a box. I was surprised at how it quickly plumped up. It is also remarkably comfortable. The only downside is it is weak on the edges -- if you sit to put on your shoes, if feels like you are sliding down. Other than that, I'm impressed.
Recommends this product
No good
Terrible mattress. First off this is not a euro top. There is only a very thin layer about 1/4 “ of fabric lining the top, which over the course of time will totally separate itself. Secondly, there’s a reason the warranty is only good for a year. My mattress didn’t last 9 months before I was being stuck by springs and noticed the mattress sagging in multiple spots. Note: I am not a heavy woman.
Response from Serta Team
Hi Jen! Thank you for providing your candid feedback to us, we're sorry to hear the mattress wasn't what you were hoping for and we apologize for any inconvenience this may have caused. While the mattress may have a short warranty, we would still love to assist however we can if you are within that warranty window. You can fill out our Serta Warranty form directly using the link below! We hope to hear from you soon, and look forward to guiding you toward a solution. https://form.typeform.com/to/vhThFinK?typeform-source=secure.helpscout.net