Women's Cotton Terry Robe

3.2 (53)
$44.80 with code: FRIEND$64.00
Color:White
Size: Please select

Product Details

Web ID: 12072213

Cozy and plush INK+IVY robe.

  • Product Features

    • Imported
    • Easy care
    • Moving comfort knit
    • All weather garment
    • This item purchased online must be returned to the vendor by mail only. This item cannot be returned to Macy's stores.
    • Asian American & Pacific Islander Owned, Woman Owned

  • Materials & Care

    • Machine washable
    • All cotton

  • Shipping & Returns

    • This item may not be shipped to Puerto Rico, Armed Forces Americas, Armed Forces Pacific, U.S. Virgin Islands, Marshall Islands, Armed Forces Europe, Northern Mariana, Guam, Federated States of Micronesia, Hawaii, Palau, American Samoa, Alaska and El Paso, Texas.
    • This item purchased online must be returned to the vendor by mail only. This item cannot be returned to Macy's stores.
    • California and Minnesota customers call 1-800-289-6229 for Free Shipping information.
    • For complete details, see our Shipping and Returns policies.
    • Please call customer service for returns.

Ratings & Reviews

3.2/5

53 star ratings, 31 reviews

Write a Review
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17

On average, customers rate the Runs small/runs large of this item as Neutral.

21 days ago

Poor Quality

Very poor quality. Very disappointed in item - would not recommend purchasing.

Response from JLA Home

JLA Home19 days ago

Dear customer, thank you for your feedback. We’re truly sorry to hear that the INK+IVY robe did not meet your expectations. This robe is intentionally crafted from a soft, all-cotton knit designed for lightweight, all-weather comfort. we’d be happy to help you find an alternative with a plusher or heavier fabric weight. Please don’t hesitate to reach out to our customer service team at 866-456-8852 or jlacs@jlahome.com, we’re here to help.

4 months ago
from Lorton VA

Poor quality

Very poor quality item. Looks like it’s falling apart after a single machine washing

Response from JLA Home

JLA Home4 months ago

Dear Customer,Thank you for your feedback, and we’re truly sorry to hear about your experience with the item. This is not the quality we aim to provide.Our robe is made of Cotton soft and breathable, it’s gentle and comfortable to wear, especially in warm climates. Please let us know if there’s anything else we can assist you with. Your satisfaction is very important to us, and we want to ensure you are happy with your purchase.

6 months ago

On average, customers rate the Runs small/runs large of this item as Runs large.

Quality Control

I am greatly disappointed with Macy's quality control on this item. I bought an Ink and Ivy bathrobe last Christmas an absolutely love it. I decided to buy another. However, this robe must have been on display or a returned item. It had a perfume fragrance,I thought it may have come form the perfume leaflets enclosed in the shipping bag. Since I am highly allergic I washed it. After washing irregularities showed up. I am terribly disappointed and I hope Macy's will return to their former quality control.

On average, customers rate the Runs small/runs large of this item as Runs large.

Response from JLA Home

JLA Home5 months ago

Hi Annette, thank you for sharing your experience. We’re sorry to hear this robe didn’t match the quality you expected, especially given how much you enjoyed your previous purchase. We understand the frustration with the condition upon arrival and how the irregularities appeared after washing. Your feedback is incredibly valuable to us, and we’ll certainly pass this along to our quality team for review. Thank you again for reaching out, and we apologize for any inconvenience caused.

8 months ago

Not Symmetrical Oddly Shaped

My husband bought me this as a present. I wanted a bathrobe, not a project, but it has to go back and I have to start over. I ordered the L/XL, because I figured there wouldn't be enough fabric to wrap around with a S/M and I was correct about that. The robe is very boxy and the sleeves hang to mid-thigh on me. I am short, so the robe is full length on me, which is fine. What is really not fine is the seam from the collar to the shoulder. The seam is 6" on the right shoulder and 7.5" on the left shoulder. The left shoulder seam hangs about 3" down my arm. So the garment is poorly made. I also have big concerns about the terry unraveling. It came tied in a bow and the fabric under the bow and where the garment was folded looked frayed as though it would unravel easily from pressure or normal use. (Others have mentioned this in reviews.) The pinkish color was fine.

Response from JLA Home

JLA Home8 months ago

We apologize for the issues with the INK+IVY robe. We understand your disappointment and are investigating the concerns about the seams and fraying. Please contact our customer service team for further assistance. We are committed to resolving this to your satisfaction.

1 year ago

On average, customers rate the Runs small/runs large of this item as Runs large.

no fold over fabric around bottom

When I wear a robe, I prefer to be covered and cozy and comfortable. This robe is, best way to put it, made for men. The shoulder is big and boxy and wide, the arms long and heavy. There is no cross over fabric, so if you have hips that are wider than your waist, as most women do, this robe is not going to want to stay closed. It is exactly designed like a cardigan sweater you would wear open because there is no fabric to keep you covered in the front. I am completely annoyed because I wanted a BATHROBE not something I'd have to wear with something under it. I suppose it'd be possible, but I can tell immediately I would feel awkward and uncomfortable. I don't understand how someone could not design a BATHROBE properly. If you, for some reason have exceptionally long arms, no hips, maybe a hunchback would help keep it shut in front., the fabric is soft and the color is nice.

On average, customers rate the Runs small/runs large of this item as Runs large.

2 years ago

Not worth the money. Spent too much time cutting of all the loose threads. Hems frayed. Color not as I expected.

Response from JLA Home

JLA Home2 years ago

Dear Marie, Thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and we are sorry this item did not meet your expectations. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. Thank you and have a great rest of your day.

2 years ago
from Rural North of Sacramento, CA

Love the Color!

This was a great deal for the price, better than anything I saw elsewhere and I looked a lot. The length is perfect for what I wanted. I have an an old robe which has very short smooth loops, but I can’t find one like that in all cotton, so I will enjoy this until it gets too many snags.

Recommends this product

Response from JLA Home

JLA Home2 years ago

Dear Nancy, Thank you so much for taking the time to leave an excellent review! We appreciate your time and your business. Have a good one!

2 years ago

Do not buy this

Worst quality piece of junk I have ever purchased

Response from JLA Home

JLA Home2 years ago

Dear Lisa, Thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and we are sorry this item did not meet your expectations. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. Thank you and have a great rest of your day.