Ultra Repair Face Moisturizer, 1.7-oz.
Product details
Web ID: 10931304Ratings & Reviews
3 customer images
Sadly a dud
Loved this moisturizer and probably went through 6+ in the past several years. However, I repurchased one in April and it seriously irritated my face and smelled like a hair removal cream. Also looked completely different in color and in texture than previous purchases. Seems like I'm not the only one dealing with this. Very dissapointed :(
Customer review from firstaidbeauty.com
So Disappointed - Not the Same Product
I’ve been using this moisturizer for two years now, but the bottle I just received is not the same. It’s a gross, gray-beige color, runny, and it smells so strongly of ammonia that I don’t even want to put it near my face. Since they’re denying there’s been any formula change, it must be a quality control issue, which is somehow worse. I’m bummed that I need to find a new go-to moisturizer - I really did love this stuff - and I feel like I can’t trust their other products now, either.
Customer review from firstaidbeauty.com
Formula change
This has been my go to for years, it's the only product that sits well under my makeup and doesn't break me out. I bought a new bottle a couple weeks ago and it seems as if the formula has changed. It's not as moisturizing and I'm breaking out.
Customer review from firstaidbeauty.com
Response from firstaidbeauty.com
We’re so sorry to hear about your experience with the Ultra Repair Face Moisturizer! If you could reach out to us at customerservice@firstaidbeauty.com, we’d like to hear more about your experience and have our Product Specialist Team follow up with you as well.
OATMEAL WENT BAD!
I used to love this product! It was the ONLY thing I could use for my sensitive skin. I loved the formula and the light scent didn’t give me a headache. I was out and waited for my new one to come in, but it’s smells TERRIBLE and looks yellow almost like the oatmeal went bad. I am so disappointed because I really needed my favorite product and it was so expensive! Please bring the old formula back!!!
Customer review from firstaidbeauty.com
Response from firstaidbeauty.com
We’re so sorry to hear about your experience with the Ultra Repair Face Moisturizer! If you could reach out to us at customerservice@firstaidbeauty.com, we’d like to hear more about your experience and have our Product Specialist Team follow up with you as well.
Used to be great, now overpriced and bad formula
I used this product for YEARS but over last fall/winter it started pilling horribly and completely stopped providing any moisture, my skin was flaking constantly. Not to mention they have quite literally doubled the price since I started using it
Customer review from firstaidbeauty.com
Response from firstaidbeauty.com
We’re so sorry to hear about your experience with Ultra Repair Face Moisturizer! If you could reach out to us at customerservice@firstaidbeauty.com, we’d like to hear more about your experience and have our Product Specialist Team follow up with you as well.
Changed the formula
I'm so upset they changed the formula. Like others have mentioned, it's now a weird beige color instead of white, it has a thinner/runnier consistency, and it smells terrible. They totally changed what used to be my staple moisturizer. So disappointing that after years I have to find a new moisturizer.
Customer review from firstaidbeauty.com
Response from firstaidbeauty.com
This issue has been successfully resolved with cakerbee. There has been no formula change. Thank you!
The color is beige not white.
The same moisturizer I have been using was white and the new one I purchased was a beige color. Is something wrong with it?
Customer review from firstaidbeauty.com
Response from firstaidbeauty.com
We’re so sorry to hear about your experience with our Ultra Repair Face Moisturizer! If you could reach out to us at customerservice@firstaidbeauty.com, we’d like to hear more about your experience and have our Product Specialist Team follow up with you as well.
Amonia!
My new bottle of ultra repair moisturizer smells strongly of amonia....why?
Customer review from firstaidbeauty.com
Response from firstaidbeauty.com
We’re so sorry to hear about your experience with the Ultra Repair Face Moisturizer! If you could reach out to us at customerservice@firstaidbeauty.com, we’d like to hear more about your experience and have our Product Specialist Team follow up with you as well.