Newari Countertop Clear Ice Maker, 40 lbs. of Ice a Day with Easy to Clean BPA-Free Parts, Perfect for Cocktails, Scotch, Soda and More
Shipped and sold by Newair
$249.99
Product Details
Web ID: 104732281 year ago
from Tucson, az
Excellent ice machine, mostly..
We love our ice machine and it works great, most of the time. We have had some issues with the water pump making noises and finally had to replace it after a year of pretty constant use.
Customer review from newair.com
Response from newair.com
newairpwr12 months ago
Hi, Thank you for taking the time to leave a review on your Newair Countertop Clear Ice Maker, 40 lbs. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
1 year ago
from Scranton pa
Would not recommend. BROKEN QUICKLY
Would not recommend . Broke within a week of using. It just pours water rather then making ice
Customer review from newair.com
Response from newair.com
newairpwr1 year ago
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
1 year ago
from Olathe Kansas
More problems....
This is the second unit I have purchased and both have failed a little over a year after purchase. Now the "Ice Full" light is on but there there is no ice in the hopper. Frustrating.
Customer review from newair.com
Response from newair.com
newairpwr1 year ago
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
1 year ago
from Wisconsin
Buyer Beware, on my 3rd replacement and same problems!
I'm lost for words! I have NEVER replaced an appliance 3 times for the same issues! Your ice maker is faulty and you're taking customers for granted by wasting our time with the replacement that continues to carry on with the same issues! Maybe taking this company to court will clear this matter up! I'm tired of begging for a product that should work for more than 3 - 6 months, with only 2 adults using it! I've also noticed my complaints from before were never posted and you have to agree to add the 1 star on your rating is also a joke!
Customer review from newair.com
Response from newair.com
newairpwr1 year ago
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
1 year ago
from Orlando, FL
1 unit failed after 3 mos, replacement failed after 6 mos
I guess I shouldn't have expected anything less. After following all the directions on how to correct the issues with the first unit (took 2 weeks of back and forth for company to agree that they should send me a replacement), my replacement arrived and I was hopeful. The replacement unit lasted 2x what the first unit lasted, but still - COME ON!! I'm experiencing the same issues with the replacement. Huge block of ice, not cubes, the unit won't stop unless I manually turn it off and unplug. I've followed all the directions, cleaned the unit several times and still - huge block of ice that won't release. The only thing these small ice makers are doing is filling up landfills, because there's not a single one on the market that will last very long. What a waste of money and so bad for the planet. I'd ask why these companies who make small ice makers can't make a reliable product, but I know the answer - if they constantly fail, consumers will just keep replacing them - lining the pockets of the company owners.
Customer review from newair.com
Response from newair.com
newairpwr1 year ago
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
1 year ago
from Indiana
Stopped working after 8mo.
The first couple of months were good, but then it started creating persistent ice blocks, causing daily hassles. Despite my efforts to keep it clean and troubleshoot, the issues persisted. By the eighth month, it completely stopped working, leaving me disappointed with the overall performance
Customer review from newair.com
Response from newair.com
newairpwr1 year ago
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
2 years ago
from Wisconsin
Would not recommend
It was wonderful for the first three months. Now the water runs on and on, forms a large block the after about an hour shuts down and the light flashes.
Customer review from newair.com
Response from newair.com
newairpwr2 years ago
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
2 years ago
from Raleigh, NC
Stopped after a month
I LOVED this ice maker.. until this week. We've been diligent with cleaning, but now it's unusable. It forms a big chunk of ice, but will never drop and just continues to build up :( so disappointed
Customer review from newair.com
Response from newair.com
newairpwr2 years ago
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care