Cool to the Touch Instant Cooling Pillow, Standard/Queen
Product Details
Web ID: 10193177Bad product
Terrible had to send back 4 holes on side. To many ordered from macys had to send back. Not ordering anymore!
Response from Sealy Bedding Product Expert
Hello, we are sorry to hear about your experience with this pillow and for any inconvenience. We advise that you contact Macy's customer service to resolve this issue. Thank you for your feedback.
Terrible, sooo thin!
Response from Sealy Bedding Product Expert
Hi kerri, we are sorry to hear this pillow was not as lofty as you expected. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Sorry
Love ❤ Macy's my AUNT will not use it like a old pillow 🙄
Don't buy
Three never arrived, but I was charged and not refunded.
Response from Sealy Bedding Product Expert
Hello, we are sorry to hear about your experience. Unfortunately, this matter will need to be resolved through Macy's customer service.
Buyer beware
My order arrived damaged, package open and wrong size... And when I tried to explain that to Customer Service they really didn't care. Its gross to buy a pillow already opened with brown spots on it. Yuck. Sad part is I really wanted to try the pillow so I don't blame Sealy. I blame Macys quality control. And I ordered a king....wasn't even the right size. I got a medium instead.
Response from Sealy Bedding Product Expert
Hello carol, we are sorry to hear about your experience with this bedding set. If you would like a return or replacement, we advise that you contact our customer service team at CustomerService@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Nice and cool
For husband because his blood runs hot! Seems to be working - but only for in short intervals - doesn't stay cool for the entire sleep cycle (only 5 hours or so.) Nicely packaged and arrived in record time.
Not continuously cool
It is cool to the touch for 1 minute. The moment you put your head down the coolness is gone
Response from Sealy Bedding Product Expert
Hello Jennifer, we are sorry to hear you did not experience a cooling effect from this pillow. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at CustomerService@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Really works!
I didn't believe this would be a cooling pillow -- but it does work! I have night sweats and definitely helps compared to a regular pillow. I would high recommend - worth the extra $$.
Recommends this product