Crock-Pot 6.5-Qt. iStir Automatic Stirring Slow Cooker
Product Details
Web ID: 1708543I have had this for about 2 years and never used the stir feature. My complaint is the regular handle for the lid doesn't lock in place well, because of this while it was being picked up by the lid the handle came off and the whole pot and lid dropped (while empty thankfully) and smashed the pot (causing minor cuts to the person this happened to). Unless a replacement pot can be found I will be unable to use the stir features. Also within the first couple of uses this pot had a couple of chips in the ceramic..
Customer review from crockpot-jcs.com
Response from crockpot-jcs.com
Hello! We are sorry to hear about you experience with the lid handle detaching. We will do our best to rectify this for you. Kindly reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! CrockPot® Consumer Care
Don’t work
Bought this last year and made Christmas dinner with it and it run great. When I tried it this year the unit won’t even turn on, power light just flashes and won’t turn on
Customer review from crockpot-jcs.com
Response from crockpot-jcs.com
We apologize for the inconvenience that the Crock-Pot® 6.5Qt. Oval Programmable Slow Cooker with iStir™ Stirring System has caused you. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to work properly. Please allow us to turn this experience around and give us a call at our toll-free number 1-800-323-9519. For your convenience, our customer care team is available Mon-Fri 9am-6pm, EST. Thank you.
Ruined a whole batch of chilli
Noticed a plastic kind of smell when turned on, used the plastic stir attachment (washed all pieces before using) completely ruined my superbowl chilli... Very happy I didn't throw out my old one!
Customer review from crockpot-jcs.com
Response from crockpot-jcs.com
Thank you for bringing this to our attention. Our 6.5Qt. Oval Programmable Slow Cookers with iStir™ Stirring System are top performers and are very durable. We believe in the quality of all our appliances, and we will get this taken cared of. Our consumer care specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed. Thank you!
Disappointing product
I used this product four (4) times prior to this incident, making this my fifth time in using it - I was preparing dinner with potatoes & vegetables etc for a stew. Cooked the food on high 4 hours - when the glass lid suddenly shattered sending shards of glass in every direction and spoiling the food within the cooker. I have used a different appliance in the past for the same amount of time without any problems and I do not understand why this breakage occurred. Used a "Brevetti" slow cooker for 20 years for similar meals without any trouble, the only reason for changing is because of a broken knob - which I have been unable to repair or replace.
Response from CrockPot Brand Team
We apologize that your lid shattered. This is not typical of our slow cookers. Please call us for assistance at (800) 323-9519 and we would be happy to assist you. Please remember that introducing a sudden temperature change - such as washing a hot lid with cold water, or a cold lid with hot water - can have a negative impact on the lid.
Had to return twice
I've been told how great crock pots are, but I have had to return this product twice as the coating on the cooking surface has been cracked/chipped in multiple spots. Ordered in store and had it shipped to my house as they only had the display available. I'll have to wait until I can actually look at the pot before purchasing, because I hate having to return products. I'll still give it a try as I've heard so many great things about the ease and versatility of crockpots, so based on that I still recommend this product, but I just haven't had good luck in receiving a good quality pot yet.
Response from CrockPot Brand Team
Thank you so much for your review as we do appreciate the feedback. Please continue to let us know of any concerns you may have in the future. We will forward your comments to our product team.
I Couldn’t Wait
I could not wait to get my automatic iStir Crock-Pot to try a pot of red beans. They never tasted soo good and I was not tired from cooking. I knew I’d be gone most of the day and they were just right when I returned home.
AWESOME!
AWESOME! Crock pot it saves time and money and very convenient! I highly reccomend this product!
Very nice product
I really like this product. It gets a little hot on the outside to the touch but all in all a good product at a great price.