TrueBrew Automatic Coffee Maker with Bean Extract Technology
Product Details
Web ID: 1550807117 days ago
from New Jersey
Makes great coffee but…
Makes a great cup of coffee. The only complaint I have is that the machine needs to be cleaned after every three cups of brewing. The water reserve and grounds container fills up quickly. It is a bit of an inconvenience.
Recommends this product
Customer review from delonghi.com
Response from delonghi.com
Delonghi Reviews14 days ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
27 days ago
from san jose. ca
awful product
infuser keeps getting stuck. have taken it for repairs 3 times in one year. plastic cup holder broke off.
Customer review from delonghi.com
Response from delonghi.com
Delonghi Reviews21 days ago
Hello, We’re truly sorry to hear about the ongoing issues with your infuser and the plastic cup holder. We understand how frustrating it is to deal with repeated repairs, especially when the problem persists. We apologize for the inconvenience and the fact that your machine has required multiple fixes in such a short time. Please contact us directly at 1-800-322-3848 so we can look into this further and assist you with a resolution. Your satisfaction is important to us, and we want to ensure we address your concerns effectively. Thank you for your patience.
29 days ago
Support is awful
Had it for 6 weeks, worked great. Then it died. I tried multiple outlets but it was dead. Even though I had registered my product online, it took another week for support to "verify" I legit bought it from the website and then required me to produce a video proving I wasn't lying about the problem. Then they decided I needed to ship my broken machine back to them to fix. AWESOME. All of this time I had to figure out how to make coffee without the very expensive machine that I bought. So they sent the box I needed to ship it in after 10 days, but they FORGOT TO INCLUDE A PACKING SLIP. The machine was great when it was working but support has been horrible. So I guess I am waiting for them to send me a packing slip now? I am going on a month without any forward movement.
Customer review from delonghi.com
Response from delonghi.com
Delonghi Reviews28 days ago
Hello, We apologize for the frustrating experience you’ve had with both your coffee maker and our support team. We understand how inconvenient it is to be without your machine for so long, and we’re sorry for the delays, including the missing packing slip. Please contact our customer support at 1-800-322-3848 so we can resolve this issue quickly. We appreciate your patience and are committed to ensuring this is sorted out for you as soon as possible. Thank you for your understanding.
29 days ago
from Ottawa Valley, Ontario
Delicious coffee!
Delicious coffee, I love the by pass for pre ground coffee because I drink decaf and my husband has caf ( the beans). Wish the little red receptacle was bigger (inside the machine) it fills faster than the coffee ground receptacle. Excellent overall, it must be cleaned once a day for sure!
Recommends this product
Customer review from delonghi.com
1 month ago
Effective and easy on the eyes
[This review was collected as part of a promotion.] This has been a game changer for my mornings! I am impressed by how quickly and easily this machine makes coffee. It saves me a lot of money on buying coffee elsewhere and serves as a coffee shop in my own home! It also looks very sleek on my countertop without taking up much space!
Customer review from influenster.com
2 months ago
The right coffee machine for the right coffee bean
I purchased this model nearly a year ago. The settings allow for any strength of coffee you may want. I had to go through several different blends of coffee before I found my ideal. A a matter of routine, I clean the machine out when the reservoir is low. If you are expecting a one-cup K-cup type design, it is not.This is a real coffee machine that makes real coffee by the cup from fresh ground coffee beans. Only drawback is the loud grinding of the coffee. But you get a great tasting cup from it.
Recommends this product
Customer review from delonghi.com
2 months ago
from California
Amazing coffee with so much versatility
I absolutely LOVE this machine! Such versatility and amazing coffee every time. I love the ability to use beans or ground coffee, as I will drink one cup caffeinated with fresh beans then a second cup of ground decaf. The daily clean up was frustrating at first but it’s 100% worth it. Takes me about 4 minutes to clean daily now. Again, totally worth it. Don’t think about it anymore, just buy it. You’ll love it, too. I’m actually thinking about buying a second one so I have it when my current one decides to die.
Recommends this product
Customer review from delonghi.com
2 months ago
from Flesherton ON
Great machine, easy setup, fantastic coffee!
Great machine, easy setup, fantastic coffee! Great support throughout the buying process as well.
Recommends this product
Customer review from delonghi.com