La Specialista Prestigio Espresso Machine
Product Details
Web ID: 130785734 months ago
from Toronto, Ontario
Frustrating and Now Unusable
Frustrating and Now UnusableMy son bought me the La Specialista Espresso Machine about 11 months ago, and at first, I was thrilled—it made a lovely espresso. However, things quickly went downhill. Within a month, the machine prompted me to descale. I followed the instructions, but it took me four attempts to finally turn off the warning sensor. Since then, it’s been a constant battle with descaling alerts. The most frustrating part is that the descaling seems never-ending. At one point, I wanted to return the machine, but we couldn’t find the receipt, so I was stuck with it. Hoping to fix the issue, I purchased a video from the Coffee Grump, which was somewhat helpful. Unfortunately, I discovered the video was for an older model, and some hose connections and parts have changed, adding to my frustration. To make matters worse, in the last month, the machine has started leaking heavily, making it impossible to use without soaking the counter. It’s now completely unusable, and I regret not being able to return it earlier. While the espresso quality was nice initially, the ongoing maintenance issues and now the leakage have been a massive disappointment. If you’re considering this machine, be prepared for endless headaches—or better yet, avoid it altogether.
Customer review from delonghi.com
Response from delonghi.com
Delonghi Reviews4 months ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-888-335-6644.
7 months ago
from Halifax, NS
Love it everyday
"I was trying different brands when considering a purchase. The La Specialista Maestro was exactly what I was looking for. It allows me to make a quick coffee in the morning and also enjoy a leisurely cappuccino. The richness of the espresso is incredible!"
Recommends this product
Customer review from delonghi.com
8 months ago
from Seattle
Love it so much!
We had a smaller DeLonghi for 10 years. It still works, but wanted to upgrade. This new machine makes so much better shots and steamed milk. Took a bit to get the grind right but now,, I’ll never go back to a store bought drinks!
Recommends this product
Customer review from delonghi.com
9 months ago
from Washington State
5 years and still makes perfect espresso
5 years and still works perfectly. It took a few try’s to dial it in but once you become familiar with how to do that, you get a perfect cup every time. Excellent crema, perfect foamed milk. It is very sturdy and quality is perfect for an at home machine. Only complaint is that the bean hopper makes the machine tall. It may not fit under your kitchen cabinet. My suggestion to DeLonghi is to make the hopper shorter or figure out how to put it on its side. A side water tank would be nice too. The tank in the back can be a hassle to refill when you have to pull the whole machine out away from the wall.
Recommends this product
Customer review from delonghi.com
9 months ago
from Seattle, WA
Upgrade that is worth it
We have had our other DeLonghi for 10 years. It’s still working but the wanted to upgrade and got another DeLonghi for support for the last great machine. Very happy with the quality add the coffee!
Recommends this product
Customer review from delonghi.com
10 months ago
You sent me a used damaged machine
You guys sent me a broken used machine
Customer review from bloomingdales.com
10 months ago
from St Louis, MO
Working well. Makes a good cup of coffee.
I have had the Maestro a month. Pros: automatic froth, aesthetically pleasing look, two cup heights, pre-programmed coffee choices. Cons: Grinder settings, grinder basket removes but you have to vacuum the beans from the bottom.
Recommends this product
Customer review from delonghi.com
10 months ago
Awesome Espresso machine
makes great drinks. easy to use. we had in our office and i bought one for my home
Customer review from delonghi.com